Head of Service Ops — Fire & Security Growth Leader

Chubb Fire & Security; Singapore; On-site; SGD 180,000 - 260,000; Full time

Job summary

Chubb Fire & Security seeks a Head of Service Operations to lead our service delivery across preventive maintenance, inspections, testing and emergency call-outs. You will drive strategic direction, develop the field-team, and ensure safety, compliance and profitability.

The role requires a strong background in engineering-based operations, P&L oversight, and a proven ability to improve service performance and customer outcomes.

Qualifications

• Diploma or degree in Engineering, Building Services, Operations Management, Mechanical or Electrical Engineering.
• Experience leading large field-service operations is desirable.
• Proven track record in managing multidisciplinary service teams and complex customer contracts.
• Strong familiarity with fire protection systems and related inspection and maintenance requirements is a plus.

Responsibilities

• Develop and execute the service operations strategy aligned with business goals.
• Lead and coach the service field team of technicians, operation managers and customer service staff.
• Ensure all service activities comply with fire safety, security, workplace safety, quality and environmental requirements.
• Oversee preventive maintenance, inspections, testing, repairs, system upgrades and emergency callouts.
• Implement best practices in workforce planning, service order management and customer service.
• Drive continual improvement and digitalization of service operations.
• Maintain strong relationships with key customers and act as senior escalation point for service matters.
• Collaborate with Sales, Projects and Key Account teams to support retention and revenue growth.

Skills

P&L management

Operational KPIs

Workforce productivity

Customer service outcomes

Education

Engineering degree

Building services

Operations management

Mechanical or Electrical Engineering

Job description

Chubb Fire & Security seeks a Head of Service Operations to lead our service delivery across preventive maintenance, inspections, testing and emergency call-outs. You will drive strategic direction, develop the field-team, and ensure safety, compliance and profitability.

The role requires a strong background in engineering-based operations, P&L oversight, and a proven ability to improve service performance and customer outcomes.