Head of Operations

Dyson Institute; Singapore; On-site; SGD 180,000 - 280,000; Full time

Job summary

The Head of Business Operations, Beauty at Dyson Institute leads a team of Business Operations Managers across Beauty product categories, guiding end-to-end execution from portfolio decisions to market launches, cost reduction, SKU lifecycle, and quality improvements.

You will partner with Portfolio, NPD, Operations, Demand & Supply Planning, Procurement, Commercial and CRO to deliver strategic objectives while upholding launch excellence and cost targets.

Qualifications

• Bachelor’s or Master’s degree in Business, Supply Chain, Operations, Engineering, or related discipline.
• 8+ years in operations, supply chain, or product-focused management within consumer products or related sectors.
• Experience leading cross-functional teams and managing multi-category product portfolios.
• Expertise in product launch planning, SKU management, inventory control and lifecycle management.
• Strong commercial and financial acumen; cost reduction and value engineering experience.
• Collaborative, influencing across levels in a fast-paced environment.
• Analytical, problem-solving and continuous improvement skills; strong communication.
• Experience with cost engineering, competitor analysis, and NPD operations is desirable.

Responsibilities

• Lead and develop the Business Operations team, providing strategic direction and high performance.
• Partner with Portfolio to operationalize decisions, ensuring flawless launches and SKU changes.
• Oversee launch planning through Launch Readiness milestones with cross-functional teams.
• Own SKU management, phase-in/phase-out, and prevent ageing inventory or obsolete stock.
• Monitor and manage inventory health with Demand & Supply Planning and regional teams.
• Champion continuous improvement in product quality and repairability while reducing cost.
• Drive ongoing product cost reduction using cost analyses and competitive insights.
• Represent Business Operations on the Product Leadership Team for projects.
• Implement best practices in SKU lifecycle management across NPD and global ops.
• Report on key operations KPIs with transparency and accountability.

Skills

Leadership

Cross-functional

Analytical thinking

Problem solving

Communication

Stakeholder management

Continuous improvement

Cost engineering

Education

Bachelor/Master degree

Job description

About the role

The Head of Business Operations, Beauty, is an operationally focused leader responsible for driving excellence in the operational delivery of the Beauty portfolio at Dyson. Leading a team of dedicated Business Operations Managers for each Beauty product category, this role ensures seamless execution from product portfolio decisions through to market launch, continual cost reduction initiatives, SKU lifecycle management, and quality improvement. The Head of Business Operations works cross-functionally with Portfolio, NPD, Operations, Demand & Supply Planning, Procurement, Commercial, and CRO teams to deliver against the Beauty Business Unit's strategic and profit objectives—while ensuring the highest standards in launch excellence, operational performance and cost management.

Key Responsibilities

• Lead and develop the Business Operations team, providing strategic direction, setting clear objectives, and ensuring high performance across all facets of operational delivery in the Beauty Business Unit.
• Partner closely with the Portfolio team to operationalize portfolio and category decisions, ensuring the flawless execution of new product launches and SKU changes in collaboration with NPD and Operations.
• Oversee and drive detailed launch planning up to the Launch Readiness (LR) milestone, collaborating with NPD, Operations, Demand & Supply Planning, and CRO organization to ensure successful on‑time, in‑full launches.
• Own SKU management and rationalization—defining product offering and attributes for each SKU, managing phase‑in/phase‑out, approving market SKU requests, and preventing ageing inventory and excess/obsolete stock.
• Monitor and manage inventory health, collaborating with Demand and Supply Planning and regional teams to proactively prevent and resolve issues related to SKU ageing, excess and obsolete materials, and end‑of‑production planning.
• Champion continuous improvement in product quality and repairability, partnering with Quality, NPD, Operations, and Procurement to deliver cost‑effective products while keeping the cost of quality low.
• Drive and challenge for ongoing product cost reduction, using bottom‑up approaches (should‑cost analysis, competitor tear‑downs, cost allowances for innovation), rather than solely relying on price‑based cost targets.
• Ensure that the Business Unit is represented on the Product Leadership Team (PLT) of each Delivery Project, actively challenging PLT members to meet ambitious cost, timing, and operational targets.
• Implement best practices in SKU lifecycle management, from introduction and optimization to phase‑out, in close alignment with the NPD SKU team and global operations.
• Drive and report on key business operations KPIs, ensuring transparency, accountability, and continuous performance improvement across the team and Beauty Business Unit.

About You

Required Skills & Experience

• Bachelor’s or Master’s degree in Business, Supply Chain, Operations, Engineering, or a related discipline.
• Extensive experience (typically 8+ years) in operations, supply chain, or product‑focused business management within consumer products, technology, beauty, or related sectors.
• Proven track record of leading cross‑functional teams and managing operational delivery for a complex, multi‑category product portfolio.
• Deep expertise in product launch planning, SKU management, inventory control, and lifecycle management.
• Strong commercial and financial acumen; able to challenge on cost, drive repairability improvements, and deliver against demanding operational targets.
• Exceptionally collaborative, with experience influencing at all levels and driving results in a fast‑paced, multifunctional environment.
• Strong analytical, problem‑solving, and continuous improvement skills; able to identify root causes, drive solutions, and sustain improvements.
• Advanced communication, leadership, and stakeholder management abilities; able to represent Business Operations on senior project and business teams.
• Experience with cost engineering, competitor analysis, and NPD New Product Development operations is highly desirable.

Dyson is an equal opportunity employer. We know that great minds don't think alike, and it takes all kinds of minds to make our technology so unique. We welcome applications from all backgrounds and employment decisions are made without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other any other dimension of diversity.

At Dyson we are focused on solving the problems that others have ignored; solving them first using our technology and ingenuity. In order to achieve this we need to pioneer technologies that are different and authentic. This is the core of what we do and who we are. We must strive to create the future, every single day by developing new things, different things, things that go against the grain with a diverse and global team of ingenious minds. Dyson employs 14,000 people and is present in more than 80 countries. And while we are growing fast we want Dyson to remain a start‑up in spirit with the freedom of experimentation and learning, constantly reinventing our products as well as reinventing how we work, how we sell and how we support our owners. At the same time we are working through the James Dyson Foundation, James Dyson Award and Dyson Institute to inspire future engineers and pioneering a new approach to engineering education. Underlining everything we do in this diverse environment is the need to always show respect, supporting each other as one team to overcome whatever challenges we encounter. We drive empowerment, development and equality in an inclusive environment for our people around the world. The future doesn't just happen, we look to make it happen, to achieve leaps through pioneering new ideas.