Head of IT Service Management & Operational Excellence

Dyson; Singapore; On-site; SGD 180,000 - 260,000; Full time

Job summary

Dyson in Singapore is recruiting a Head of IT Service Management to lead ITSM across Group IT, aligning with ITIL frameworks, governance and performance targets. You will drive incident management, change, problem, knowledge, and continual improvement; oversee governance across vendors and internal teams; report on service performance to senior leadership.

This role requires senior leadership, stakeholder management, and ability to coordinate across global partners to improve stability and

Qualifications

• Experience leading ITIL practice owners across incident, major incident, change, problem, and continual improvement.
• Ability to drive ITIL framework adoption across internal IT teams and vendors.
• Strong governance, risk, audit, and control mindset.
• Excellent stakeholder management and communication skills.

Responsibilities

• Operate from Singapore to align with Group IT leadership and STC/SJPS.
• Lead the ITIL practice leads and govern ITSM standards, metrics, and maturity.
• Own Group IT operational reporting and executive service narratives.
• Drive end-to-end stability, incident reduction and service improvement.
• Coordinate with service owners, platform owners, suppliers, and cybersecurity teams.

Skills

ITIL leadership

Vendor governance

Operational reporting

Incident/change/problem mgmt

Stakeholder management

Data analytics

Tools

ServiceNow

Job description

Dyson in Singapore is recruiting a Head of IT Service Management to lead ITSM across Group IT, aligning with ITIL frameworks, governance and performance targets. You will drive incident management, change, problem, knowledge, and continual improvement; oversee governance across vendors and internal teams; report on service performance to senior leadership.

This role requires senior leadership, stakeholder management, and ability to coordinate across global partners to improve stability and