Head of Global People Services & Help Desk

Agoda

Singapore

On-site

SGD 69,000 - 115,000

Full time

5 days ago

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Benefits offered by this job

Relocation support

Job summary

Agoda, a global travel tech company, is seeking an Associate Director, Head of People Services & Help Desk to lead the employee-facing service delivery model from Bangkok. The role oversees People Help Desk, Tier 0/self-service foundations, and Global People Relations Services, ensuring scalable, compliant, and trusted support for employees and managers worldwide.

You will shape how people access support across topics, set KPIs, and drive continuous improvement in service delivery, governance,

Qualifications

Bachelor’s degree required in business, HR, operations, law, psychology, or related field.
Proven experience leading HR shared services or People operations.
Strong stakeholder management and execution focus.

Responsibilities

Lead the People Services front door and employee support model across Tier 1 and Tier 0.
Define and improve access to support across People topics for employees and managers.
Set service standards, KPIs, and governance for timely, compliant case handling.
Drive continuous improvement of routing, self-service, and cross-team collaboration.