Head of Customer Success & Support — Lead Growth

Seoulstart; Singapore; On-site; SGD 180,000 - 280,000; Full time

Job summary

Xendit in Singapore is seeking an exceptional operational leader to serve as Head of Customer Success and Support. In this executive role, you will take full ownership of our customer success strategy, service delivery, and client relationships across Southeast Asia.

You will design programs to reduce churn, improve adoption, and align outcomes with business goals. The role also requires strong stakeholder engagement across leadership teams.

Job description

Xendit in Singapore is seeking an exceptional operational leader to serve as Head of Customer Success and Support. In this executive role, you will take full ownership of our customer success strategy, service delivery, and client relationships across Southeast Asia.

You will design programs to reduce churn, improve adoption, and align outcomes with business goals. The role also requires strong stakeholder engagement across leadership teams.