Head of Customer Success and Support

Seoulstart; Singapore; On-site; SGD 180,000 - 280,000; Full time

Job summary

Xendit in Singapore is seeking an exceptional operational leader to serve as Head of Customer Success and Support. In this executive role, you will take full ownership of our customer success strategy, service delivery, and client relationships across Southeast Asia.

You will design programs to reduce churn, improve adoption, and align outcomes with business goals. The role also requires strong stakeholder engagement across leadership teams.

Job description

# Head of Customer Success and SupportNew roles land in Following.Singapore, SingaporePosted 1 day agoApply on Xendit's career page## Job description previewFrom Xendit’s original postingXendit is the financial technology platform built for businesses that move fast. We give companies one unified platform for payment acceptance, payouts, treasury and financial services, replacing fragmented local integrations with a single infrastructure layer. We serve businesses of every size, from high-growth startups to global enterprises, processing high-volume transactions across Southeast Asia and beyond, with more markets on our global expansion roadmap. About the Xendit Xendit is an enterprise payments platform powering complex financial operations across Southeast Asia and global markets. We provide a unified API layer combining payment processing, global payouts, localized FX, identity compliance, and fraud protection. As a trusted financial partner backed by top-tier global investors, Xendit processes high-throughput transaction flows for leading global platforms including Meta, Traveloka, ByteDance, Wise, and Grab, building resilient payment infrastructure to drive regional commerce forward. About the Job We are looking for an exceptional operational leader to serve as our Head of Customer Success and Support. In this executive role, you will take full ownership of our...