Head of Business Operations, APAC

flexport singapore pte. ltd.; Singapore; On-site; SGD 200,000 - 260,000; Full time

Job summary

Flexport Singapore Pte. Ltd. is seeking a senior transformation leader to evolve the Asia region’s operating model.

You will oversee cross-functional programs spanning finance, operations, organizational change, and technology projects, using data analytics to drive immediate results and strategic growth. You will manage a team of project managers and data analysts, shaping priorities with senior leadership and regional stakeholders while establishing KPIs and scalable processes for long-term

Qualifications

• 10+ years in strategy, operations, or business transformation roles.
• MBA or advanced degree preferred.
• Experience leading large cross-functional transformations with measurable impact.
• Strong financial acumen with ROI modelling and cost optimization.

Responsibilities

• Lead cross-functional programs spanning financial, operational, organizational, and technology projects.
• Mentor and develop a team of project managers and data analysts.
• Define project scopes, timelines, and deliverables for multiple workstreams.
• Establish KPIs and SLAs to measure transformed processes and regional performance.
• Drive data analytics to inform decision-making and transform operating models.
• Communicate progress, risks, and opportunities to executives and stakeholders.
• Partner with senior leadership to align transformation with regional growth strategy.
• Oversee dashboards, reports, and data models to enable continuous improvement.

Skills

Strategic leadership

Cross-functional leadership

Data analytics

Financial analysis

KPIs & SLAs

Program management

Stakeholder management

Dashboarding / BI

SQL / BI tools

Operating model design

Education

Bachelor's degree

MBA/Advanced degree

Tools

SQL

BI tools (Power BI/ Tableau)

Job description

Overview:

You will play a pivotal role in evolving the Asia region’s operating model into a strong, future-focused foundation. This leader will oversee cross-functional programs spanning financial, operational, organizational, and technology-focused projects. By leveraging data analytics and sound judgment, you will deliver immediate results while steering strategic transformation for the medium and long term. You will also manage a team of project managers and data analysts to drive continuous improvement and ensure that the Asia region is positioned for the next chapter of the company’s growth.

Key Responsibilities:

• Strategic Transformation & Evolution
• Drive the evolution of the Asia region’s operating model, establishing a resilient, scalable framework that supports long-term growth.
• Collaborate with senior leadership and regional stakeholders to shape strategic priorities, ensuring alignment with the overarching vision for the company’s “next chapter.”
• Continually assess market trends, emerging technologies, and best practices to adapt and refine the region’s structure, processes, and capabilities.
• Financial Management & Analysis
• Conduct financial analyses (e.g., cost-benefit, ROI) to validate project feasibility and return on investment.
• Partner with Finance teams to identify revenue-generating and cost-saving opportunities and enable data-driven decisions for regional stakeholders.
• Operational Excellence
• Lead initiatives to optimize workflows, standardize processes, and improve and standardize overall operational effectiveness across Asia.
• Establish key performance indicators (KPIs) and service-level agreements (SLAs) to measure the success of transformed processes and evolving operations.
• Project & Program Management
• Direct large-scale, cross-functional projects that underpin the transformation and evolution of the Asia region’s operating model.
• Define project scopes, timelines, and deliverables for project managers.
• Manage risks and remove obstacles to achieving tangible improvements.
• Data Analytics & Insights
• Utilize data analytics to shape transformation strategies, uncover optimization opportunities, and guide day-to-day decision-making.
• Oversee the creation and maintenance of dashboards, reports, and data models that support continuous improvement and predictive analytics.
• Champion the adoption of new data tools, technologies, and methodologies to drive innovation within the evolving Asia operating model.
• Organizational Leadership & Team Development
• Mentor and develop a team of project managers and data analytics professionals; nurture a collaborative culture that innovates with speed.
• Identify and address skill gaps, encouraging upskilling and professional growth to support the region’s evolving requirements.
• Foster a climate of knowledge sharing and best-practice exchange, empowering teams to drive the transformation agenda.
• Technology & Innovation
• Partner with tech teams to identify and implement technology solutions that enhance quality and scalability.
• Support the region’s adoption of platforms, tools, and processes that support the evolving operating model, ensuring seamless integration and user acceptance.
• Stakeholder Collaboration & Communication
• Act as a key liaison between executive, regional, product, and functional leaders aligning on transformation goals and milestones.
• Clearly communicate progress, risks, and opportunities related to the evolving operating model to senior executives and other stakeholders.
• Build and maintain strong relationships with internal teams, suppliers, and clients to facilitate partnership and alignment on future initiatives.
  

You should have:

• 10+ years of experience in strategy, operations, management consulting, or business transformation roles, ideally within logistics, supply chain, or a related high-growth industry.
• Experience at a top-tier investment bank or management consultancy strongly preferred.
• Proven track record leading large-scale, cross-functional transformation initiatives with measurable business impact.
• Strong financial acumen, with hands-on experience in cost-benefit analysis, ROI modeling, and partnering with Finance on revenue and cost initiatives.
• Demonstrated experience designing and scaling operating models, workflows, KPIs, and SLAs across a multi-country or regional organization.
• Skilled in program and project management, with the ability to define scope, manage timelines, and mitigate risk across multiple concurrent workstreams.
• Strong data analytics fluency, including experience building or overseeing dashboards, reporting, and data models to drive decision-making (SQL or BI tool experience a plus).
• Excellent stakeholder management and communication skills, with experience influencing senior executives and aligning cross-functional and regional leaders.
• Demonstrated ability to lead a team, setting clear direction and empowering people to take ownership while fostering a culture of development.
• Comfort operating in ambiguity and driving change management across a fast-evolving, matrixed organization.
• Deep understanding of the Asia business landscape and market dynamics; regional language skills are a plus.
• Bachelor's degree required; MBA or advanced degree preferred.