Head/ Director - Client Services/ Corporate Services

amicorp singapore pte. ltd.; Singapore; On-site; SGD 180,000 - 280,000; Full time

Job summary

Amicorp Singapore Pte. Ltd. in Singapore seeks an experienced operations leader to manage the day-to-day Company Management Services, balancing client portfolios, profitability and governance.

The role carries accountability for office profitability, revenue growth from existing clients and fiduciary responsibilities. The successful candidate will lead the operations and client services teams, drive cross-selling opportunities, ensure timely compliance, and oversee director appointments and

Responsibilities

• Take ownership of client relationships and portfolio performance, driving client retention, revenue growth and long-term, commercially valuable relationships.
• Identify and convert opportunities for additional revenue through cross-selling, expanded client engagements, new services and international structuring solutions.
• Generate client referrals, develop intermediary relationships and collaborate with Sales teams to support new business acquisition.
• Drive appropriate pricing, fee reviews, value-based charging and recovery of out-of-scope service to maximise portfolio revenue and profitability.
• Take overall responsibility for day-to-day administration and management of client portfolios, ensuring timely execution of corporate, legal, fiduciary and administrative requirements.
• Oversee the establishment, maintenance and administration of companies, trusts and other client structures, including statutory filings and governance.
• Undertake director appointments and other fiduciary roles, exercising independent judgment and fulfilling legal and governance responsibilities.
• Oversee material client transactions, board and shareholder decisions, corporate actions and other matters requiring senior management involvement.
• Ensure client portfolios are effectively managed with delegation, records, service delivery and proactive resolution of client matters.
• Take accountability for the operational and financial performance of the office, achieving revenue, profitability and productivity targets.
• Monitor client and portfolio profitability, billable hours, revenue leakage and costs, implementing corrective actions for margins.
• Ensure timely invoicing and fee recovery, coordinating with Finance and client-facing teams.
• Drive operational efficiencies, process improvements and automation to increase service capacity and profitability.
• Provide regular performance reports to Management covering revenue, profitability and improvement initiatives.
• Lead and manage the operations and client services teams with clear targets for productivity and revenue contribution.
• Oversee workload allocation, portfolio management and service standards to optimise resources.
• Review timesheets and monitor productivity and performance against targets, with monthly reviews and corrective actions.
• Monitor employee performance and develop high-performing teams.
• Drive continuous improvement in processes, controls and service delivery to support business growth.
• Ensure client entities and structures are administered in accordance with laws and policies.
• Oversee client acceptance, KYC/AML requirements, due diligence and maintain statutory records.

Job description

ROLEOVERVIEW

Country:Singapore

Role:SeniorOperations(CompanyManagementServices)-Indefinite,Full-Time

Title:Director-Head/ Director - Client Services/ Corporate Services

SUMMARY

Weareseekinganexperienced,commerciallydrivenoperationsleadertomanagetheday-to-day business,clientportfoliosandoperationalperformanceofourCompanyManagement Services operations.Therolecarriesdirectaccountabilityforofficeprofitability,revenuegrowth fromexisting clients,portfolioadministration,clientretention,teamproductivity,billingandcollections.Thesuccessful candidatewillleadtheoperationsandclientservicesteams,activelyidentifyadditionalrevenue opportunitiesandensuretheeffectiveadministrationandgovernanceofcliententities.Theindividualwill alsoundertakeclientdirectorshipandotherfiduciarymandates,exercisingsoundcommercialjudgment whilefulfillingtheassociatedlegalandregulatoryresponsibilities.

PRIMARYDUTIESANDRESPONSIBILITIES

CLIENTRELATIONSHIPMANAGEMENT&REVENUEGROWTH

• Takeownershipofclientrelationshipsandportfolioperformance,drivingclientretention,revenuegrowth andlong-term,commerciallyvaluablerelationships.
• Identifyandconvertopportunitiesforadditionalrevenuethroughcross-selling,expandedclient engagements,newservicesandinternationalstructuringsolutions.
• Generateclientreferrals,developintermediaryrelationshipsandcollaboratewithSalesteamstosupport newbusinessacquisition.
• Driveappropriatepricing,feereviews,value-basedchargingandrecoveryofout-of-scopeservicesto maximiseportfoliorevenueandprofitability.

CLIENTPORTFOLIOADMINISTRATION&DIRECTORSHIPMANDATES

• Takeoverallresponsibilityfortheday-to-dayadministrationandmanagementofclientportfolios, ensuringtimelyexecutionofcorporate,legal,fiduciaryandadministrativerequirements.
• Overseetheestablishment, maintenanceandadministrationofcompanies,trustsandotherclient structures,includingstatutoryfilings,corporategovernance,transactions,documentationandclient accountingcoordination.
• Undertakeappointmentsasdirector,trustee,nominee,companysecretaryorotherauthorised representativeofcliententities,whererequired,exercisingindependentjudgmentandfulfillingapplicable legal,fiduciaryandgovernanceresponsibilities.
• Overseematerialclienttransactions,boardandshareholderdecisions,corporateactionsandother mattersrequiringseniormanagementordirector-levelinvolvement.
• Ensureclientportfoliosareeffectivelymanaged,withappropriatedelegation,accurate records, timely servicedeliveryandproactiveresolutionofclientmatters.

FINANCIALPERFORMANCE,BILLING&OFFICEPROFITABILITY

• Take accountabilityfortheoperationalandfinancialperformanceoftheoffice,achievingapproved revenue,profitability,productivity,chargeability,billingandcollectiontargets.
• Monitorclientand portfolioprofitability,billablehours,revenueleakage,resourceutilisationand operatingcosts,implementingcorrectiveactionstoimprovemargins.
• Ensuretimelyinvoicing,effectivefeerecoveryandcollectionofoutstandingreceivables,workingclosely withFinanceandclient-facingteams.
• Driveoperationalefficiencies,processimprovementsandautomationtoincreaseservicecapacity, productivityandoverallofficeprofitability.
• ProvideregularperformancereportstoManagementcoveringrevenue,profitability,portfolio performance,productivity,billing,collectionsandimprovementinitiatives.

TEAMLEADERSHIP&PERFORMANCEMANAGEMENT

• Leadandmanagetheoperationsandclientservicesteams, establishingclearindividualandteam targetsforproductivity,chargeability,revenuecontributionandservicedelivery.
• Overseedailyworkloadallocation,portfoliomanagement,servicestandardsandoperational priorities, ensuringeffectiveuseofresources.
• Reviewtimesheetofteammembersandmonitortheirproductivityandchargeabilityonweeklybasis, plusreviewofproductivityreportingandperformanceagainsttargets.Discussemployee/office performancereportswithGroupandLocalManagementonamonthlybasisandtakecorrectiveactions forimprovement.
• Monitoremployeeperformance,addressunderperformanceanddevelopcommerciallyaccountable, technicallycapableandhigh-performingteams.
• Drivecontinuousimprovementinoperationalprocesses,systems,controlsandservicedeliverywhile supportingtheoffice'sbusinessgrowthobjectives.

GOVERNANCE,RISK&REGULATORYCOMPLIANCE

• Ensurecliententitiesandstructuresareadministered inaccordancewithapplicablelaws,regulatory requirements,contractualobligationsandGrouppolicies.
• Overseeclientacceptance,KYC/AMLrequirements,ongoingduediligence,transactionmonitoringand appropriatemaintenanceofstatutoryandcorporaterecords.
• WorkcloselywithCompliance,Legalandrelevantcommitteestomanageclientrisks,resolvecomplex mattersandensuretimelyescalationandremediation