Guest Services Executive

AMARA SINGAPORE; Singapore; On-site; SGD 25,000 - 35,000; Full time

Job summary

A hospitality company located in Singapore is seeking a Front Office staff member to greet and welcome guests, manage check-ins, and assist with guest queries. Candidates should have at least 1 year of experience in a similar setting, exhibit excellent customer service skills, and be familiar with Microsoft Office. This role requires a meticulous and organized individual who can handle guests' accounts and payments effectively.

Qualifications

• Minimum 1 year of Front Office experience in a service industry will be an advantage for supervisory positions.
• Must possess good coordination skills and be meticulous, organized, neat and diligent.

Responsibilities

• Greet and welcome guests upon arrival.
• Register guests into the computer, verifying reservation, address, and credit information.
• Responsible for checking in guests, including registering and assigning rooms.
• Issue access cards and escort guests to their rooms.
• Manage guests’ accounts and information in the system.
• Process guest’s folios, collect payment, and assist with currency exchange.
• Handle guest queries regarding facilities, services, and registration.
• Record guest comments and complaints, referring issues to the duty manager when necessary.
• Responsible for handling cash.

Skills

Customer Oriented

Knowledge of Microsoft Office

Good coordination skills

Job description

JOB RESPONSIBILITIES :

• Greet and welcome guests upon arrival.

• Register guests into the computer, verifying reservation, address, and credit information.

• Responsible for checking in guests such as registering and assigning rooms to guests.

• Issues access card and escorts guest to their room.

• Manages guests’ accounts and information availability in the system.

• Process guest’s folios, collects payment, deposit and to assists with currency exchange

• Handles guest queries pertaining to facilities, services, and registration etc.

• Handles and records guest comments and complaints, and refer issues to duty manager when necessary.

• Responsible and accountable for handling and cash.

REQUIREMENTS:

• Minimum 1 year of Front Office experience in a service industry will be an advantage for supervisory positions.

• Customer Oriented

• Knowledge of Microsoft Office eg. MSWord and MS Excel.

• Good coordination skills, meticulous, organized, neat and diligent.