Guest Services Agent, Spa

Westin Hotels & Resorts; Singapore; On-site; SGD 30,000 - 45,000; Full time

Job summary

Marriott International in Singapore seeks a Spa receptionist to schedule services for individuals and groups, call guests to confirm appointments, and answer questions about offerings. You will update reservations, inform providers of changes, and assist guests with check-in and orientation upon arrival.

You will promote spa services, process payments, handle cash tips, balance receipts, and maintain confidentiality of information.

Qualifications

• High school diploma or GED equivalent is required.
• Less than 1 year of related work experience.
• No supervisory experience.
• None of license or certification is required.

Responsibilities

• Schedule services for individuals and groups using spa reservations software.
• Call guests to confirm scheduled services and update the reservations list.
• Check in guests for appointments and provide general spa orientation on arrival.
• Promote and sell spa/salon services and process guest payments.
• Balance, scan, and drop receipts; maintain confidentiality and professional appearance.

Education

High school diploma or G.E.D. equivalent

Job description

Additional Information

Job Number: 26083191

Job Category: Spa

Location: 12 Marina View, Singapore, Singapore, Singapore, 18961 VIEW ON MAP

Schedule: Full Time

Located Remotely? N

Position Type: Non-Management

Position Summary

Schedule services for individuals and large groups using spa/salon reservations software system. Call guests to confirm scheduled services. Answer questions about available services. Update the reservations/cancellations list throughout the day, inform providers of last‑minute changes, and resolve scheduling issues as needed by working with supervisor/manager. Check in guests for appointments, confirm first and last name, and provide general spa orientation to guests upon arrival. Promote and sell spa/salon services. Obtain assigned bank and ensure accuracy of contracted monies, obtain change required for expected business level, and keep bank secure at all times. Process guest payments for spa/salon services and obtain payment authorization as needed. Accept and log cash tips for employees. Balance, scan, and drop receipts with Accounting. Notify Engineering of maintenance and repair needs. Report accidents, injuries, and unsafe work conditions to manager. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

Preferred Qualifications

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: Less than 1-year related work experience.

Supervisory Experience: No supervisory experience.

License or Certification: None

Equal Employment Opportunity

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non‑discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.