Guest Service Ambassador |Bugis / Orchard

SWIFT SEARCH GLOBAL PTE. LTD.; Singapore; On-site; SGD 30,000 - 45,000; Full time

Job summary

A hospitality company in Singapore is looking for a front office staff member to manage guest interactions and front desk operations. Ideal candidates should have strong interpersonal skills and a passion for service, with prior experience preferred. This role requires working rotating shifts, including weekends and public holidays.

Benefits

Annual Leave

Variable Bonus

13th-Month Bonus

Qualifications

• Prior experience in front office, guest services, or hospitality roles preferred.
• Willingness to learn; full training will be provided.
• Passion for delivering great service and creating memorable guest interactions.

Responsibilities

• Welcome guests with warmth and professionalism during check-in and throughout their stay.
• Manage front desk operations, including check-ins, check-outs, and reservations.
• Respond to guest enquiries and feedback promptly.

Skills

Strong communication and interpersonal skills

Resourceful and problem-solving mindset

Ability to remain calm under pressure

Job description

Location: Bugis / Orchard
Shift Hours: 7:00 AM – 4:00 PM / 3:00 PM – 11:00 PM / 10:00 PM – 7:30 AM (rotating shifts)
Benefits: Annual Leave, Variable Bonus, 13th-Month Bonus

Key Responsibilities

• Welcome guests with warmth and professionalism during check-in and throughout their stay
• Manage front desk operations, including check-ins, check-outs, and reservations
• Respond to guest enquiries and feedback promptly, ensuring a smooth and pleasant experience
• Maintain and update guest records accurately in the system
• Liaise with internal departments to ensure all guest needs are addressed efficiently
• Promote hotel amenities and services to enhance guest satisfaction and encourage repeat visits

What We’re Looking For

• Prior experience in front office, guest services, or hospitality roles preferred
• Strong communication and interpersonal skills; confident engaging, with guests from all walks of life
• Resourceful, with a problem-solving mindset and ability to remain calm under pressure
• Familiarity with hotel management systems is an advantage
• Willingness to learn — full training will be provided
• Passion for delivering great service and creating memorable guest interactions
• Able to work rotating shifts, including overnight, weekends, and public holidays

Interested candidates please WhatsApp me at 8779 6100 or send in your resume to [e-mail]

We regret to inform you that only shortlisted candidates will be notified.

Willie Goh | EA Reg No: R2197853

Swift Search Global Pte Ltd | EA No: 18C9495