Guest Room Ambassador (Room Attendant)

PARKROYAL SERVICED RESIDENCES PTE. LTD.; Singapore; On-site; SGD 21,000 - 32,000; Full time

Job summary

PARKROYAL SERVICED RESIDENCES PTE. LTD. is seeking a Guest Room Ambassador to ensure the cleanliness and orderly presentation of assigned service apartments, maintaining a positive impression in line with the hotel’s standards.

The role involves cleaning allocated apartments, changing linens, replenishing supplies, and reporting repairs while upholding professionalism and guest service. Prior housekeeping experience is preferred for this position.

Qualifications

• Previous housekeeping experience preferred.
• Ability to work in a fast-paced hotel environment.
• Commitment to cleanliness and safety standards.

Responsibilities

• Clean allocated number of apartments according to procedures.
• Change bed linen, vacuum, mop floors and replenish guest supplies.
• Wash bathrooms, glasses, towels and amenities; empty rubbish.
• Maintain cleanliness of living rooms, kitchens and all equipment; report repairs.

Skills

Cleaning

Guest service

Attention to detail

Teamwork

Job description

The Guest Room Ambassador ensures the cleanliness and orderly presentation of assigned service apartments and maintains a positive overall impression of the hotel in accordance with the hotel’s procedures and standards

Primary Responsibilities

• Responsible for cleaning an allocated number of apartments set by the Guest Room Team Leader according to working procedures.
• Clean bedrooms change bed linen, vacuum carpet rugs, mop floors and replenish all guest supplies.
• Wash bathrooms, wash glasses, replenish all towels and bathroom amenities.
• Empty rubbish bin.
• Clean living rooms, vacuum carpet rugs, mop floors and replenish all guest supplies.
• Clean kitchen and all kitchen appliances and equipment, wash cutleries, crockeries, glasses, cooking utensils, pots and pans.
• Clean internal windows, door panels and sills.
• Maintain all Housekeeping cleaning machine and equipment in good working condition.
• Report to Guest Room Team Leader for any loss and damage to linen, furniture, fixtures and equipment
• Understand the essential functions of a mobile device or app to update status of apartments
• Put in and set-up rollaway beds and baby-cots, Deliver electrical plugs or any special requests by guests.
• Report any repairs and damages in need of maintenance to Guest Room Team Leader discovered in apartments or working areas.
• Maintain highest standard of professionalism, ethics, grooming and attitude towards guests, clients and other associates. Interacts with guests in a professional and respectful manner.
• Performs any other duties and special projects as assigned.