Guest Relations Host — 5‑Day Week, Welcoming & Reservations

The Lo & Behold Group; Singapore; On-site; SGD 36,000 - 48,000; Full time

Benefits offered by this job

TLBG Partnership Programme (a monthly

medical and insurance coverage

employee dining discounts across our)

celebrations for each individual’s key

one month sabbaticals for long-service

Job summary

Tanjong Beach Club, part of The Lo & Behold Group, is seeking a Guest Relations professional to deliver outstanding hospitality at our surfside venue on Singapore's iconic beach. You will manage reservations, greet guests, and coordinate with the front-of-house team to ensure seamless service.

Join a dynamic, young team with a clear career growth plan and attractive incentives. Direct transport from HarbourFront MRT is provided, and the role offers a 5-day work week and access to our culture and

Responsibilities

• Managing reservations through phone calls, emails and other forms of communications
• Ensuring there are no overlapped reservations, and that tables are ready before the guests arrive
• Responding to any guest enquiries and requests
• Warmly welcoming every guest that enters the restaurant
• Addressing guests by name, recognize any special occasions mentioned and pass on the information to the team to personalise guests’ experience
• Assigning guests to designated seats as per seating plan
• Taking initiative to check on guests regularly to make sure that their needs are met
• Requesting guests for their feedback and relay feedback to the manager on duty
• Assisting in building and maintaining a strong guest profile database, keeping the information updated regularly
• Engaging with guests in the profile database whenever there are changes in the menu, special promotions, events and birthdays
• Carrying out any other duties as assigned by the Manager

Job description

Tanjong Beach Club, part of The Lo & Behold Group, is seeking a Guest Relations professional to deliver outstanding hospitality at our surfside venue on Singapore's iconic beach. You will manage reservations, greet guests, and coordinate with the front-of-house team to ensure seamless service.

Join a dynamic, young team with a clear career growth plan and attractive incentives. Direct transport from HarbourFront MRT is provided, and the role offers a 5-day work week and access to our culture and