Guest Experience Team Leader

Pan Pacific Hotels Group; Singapore; On-site; SGD 48,000 - 64,000; Full time

Job summary

Pan Pacific Hotels Group in Singapore seeks a Guest Service Team Leader (GSTL) to assist the Manager in guiding front office, back office, and lounge operations in line with PARKROYAL Serviced Suites Singapore standards.

The GSTL will train and drive the team to deliver exceptional guest experiences, mentor junior staff, and ensure smooth daily operations while upholding the company’s core values and service quality.

Qualifications

• Minimum 3 years experience in a senior front office role.
• Experience in deluxe Premier hotels or serviced apartments preferred.
• Excellent guest service background.
• Strong communication and problem-solving skills.

Responsibilities

• Provide professional, courteous, and efficient level of service to all guests in line with SOPs.
• Maintain liaison between front office and all other departments.
• Mentor and coach junior associates; assist in training the team in line with Core Values.
• Coordinate room assignments, arrivals, VIPs, amenities, and special requests with relevant departments.
• Monitor room inventory and ensure accommodation is available upon guest arrival.
• Handle guest complaints and feedback; implement service recovery actions.
• Ensure daily tasks such as schedules, reports, and monthly reports are completed.

Skills

Front office leadership

Guest service

Communication skills

Problem solving

Job description

Pan Pacific Hotels Group in Singapore seeks a Guest Service Team Leader (GSTL) to assist the Manager in guiding front office, back office, and lounge operations in line with PARKROYAL Serviced Suites Singapore standards.

The GSTL will train and drive the team to deliver exceptional guest experiences, mentor junior staff, and ensure smooth daily operations while upholding the company’s core values and service quality.