Group Systems and AI Manager

red alpha cybersecurity pte. ltd.; Singapore; Remote; SGD 120,000 - 180,000; Full time

Job summary

red alpha cybersecurity pte. ltd. is seeking a hands-on Forward Deployed Engineer to sit with each team, automate manual work, and own the Group's data and Microsoft 365 environment. You will lead data-driven improvements, tool evaluations, and cross-team integrations across Singapore and international time zones.

You will build AI-powered automations, dashboards, and scalable processes, ensuring data quality, security, and efficient IT operations across the Group.

Qualifications

• Hands-on CRM and/or recruitment platform admin.
• Hands-on Microsoft 365 administration (Entra ID, Exchange Online, SharePoint, OneDrive, Intune).
• Strong data skills: Excel/Sheets, SQL, Python or JavaScript.

Responsibilities

• Own and administer in-house and external platforms including CRM, ATS, Manatal, HubSpot, Webflow etc.
• Connect systems so data is entered once and stays consistent.
• Review platform data for gaps and coordinate with owners to keep it accurate.
• Manage user access, permissions and onboarding/offboarding.
• Evaluate and roll out new tools as the business grows.
• Build dashboards for recruitment, digital ads, sales pipeline and operations.
• Analyze recruitment funnel and ad performance.
• Own all Group system data and ensure accuracy, completeness, and timely updates.
• Set data standards and turn findings into clear recommendations.
• Lead automation and AI agents for various departments (sales, recruitment, ops, finance, HR).
• Set up APIs, webhooks and integration platforms.
• Deploy AI tools with guardrails on data, access and cost; measure time saved.
• Keep licenses, equipment and vendor management organized.
• Administer MS 365 tenant; manage SharePoint/OneDrive; MFA and conditional access.
• Manage devices with Intune; patching and OS updates.
• DNS and email security management; data backup and recovery.

Skills

CRM administration

Microsoft 365 administration

Data analytics

APIs and integrations

SQL

Python/JavaScript

Vendor management

Tools

Zapier

Make

n8n

Job description

The role

You will make our systems work together, turn our data intodecisions, and put AI to work in every team. Think of it as our internalForward Deployed Engineer: you sit with each team, find the manual work andautomate it. You own the Group's system data and are accountable for raisingefficiency by pushing every team to automate processes and cut manual work. Youalso own the Group's Microsoft 365 environment, IT security, licences, ITvendors, equipment, logistics and cross-company projects. This is hands-on: youbuild, not just write requirements.

Key responsibilities

1. Business systems

• Own and administer our in-house and external platformsincluding but not limited to CRM, ATS, Manatal, HubSpot, Webflow etc.
• Connect systems so data is entered once and staysconsistent.
• Review platform data regularly for gaps and work withbusiness owners to keep it accurate and complete.
• Manage user access, permissions andonboarding/offboarding across tools.
• Evaluate and roll out new tools as the business grows.

2. Data and analytics

• Build dashboards for recruitment, digital ads, salespipeline, business operations and performance etc.
• Analyse recruitment funnel and ad performance.
• Own all Group system data and be accountable for itsaccuracy, completeness, quality and timely updates; set data standards thatevery team follows; turn findings into clear recommendations.

3. Automation, AI agents and integrations

• Lead the Group's efficiency drive: push every team tofind and automate manual, repetitive work, agree automation targets with teamleads, and report hours saved by team.
• Codify business processes before automating them:steps, triggers, decision rules, owners and exceptions.
• Build and maintain automations and AI agents for sales,recruitment, operations, finance and HR etc.
• Set up and maintain APIs, webhooks and integrationplatforms (e.g. Zapier, Make, n8n).
• Deploy AI tools with guardrails on data, access andcost, and measure the time saved.

4. Licences, equipment and vendor management

• Keep a register of all software licences with owners,costs and renewal dates.
• Remove unused seats, consolidate tools and negotiaterenewals.
• Manage laptops and equipment for staff and traineesacross their lifecycle: purchase, setup, asset tracking, repair, return andsecure disposal.
• Select and manage IT, software and other non-IT vendorsand coordinate relevant vendor activities.

5. Microsoft 365, IT infrastructure and security

• Administer the Group's Microsoft 365 tenant (Entra ID,Exchange Online, Teams): user accounts, licences, groups, shared mailboxes,multi-factor authentication and conditional access.
• Set up and govern SharePoint and OneDrive: site andfolder structure, permissions, external sharing, version history, retention andbackup.
• Deploy and manage endpoint detection and response (EDR)and antivirus on all company devices; monitor alerts and lead the response tosecurity incidents.
• Manage devices through Microsoft Intune or similar:enrolment, disk encryption, patching and OS updates, and remote lock or wipefor lost devices and leavers.
• Manage company domains, DNS and email security,including phishing and spam filtering, SPF/DKIM/DMARC and domain renewals.
• Own password management, data backup and recovery, andregular access reviews.
• Implement and enforce the Group's information securitypolicy in line with the CISO's guidelines; keep supporting IT policies(acceptable use, access control, incident response) up to date and supportcompliance with the PDPA and client data-protection requirements.
• Provide first-line IT support for staff, includingoffice network, Wi-Fi, printers and meeting-room setup, and manage anyoutsourced IT support provider.

6. Project management

• Plan and oversee cross-functional projects across allGroup entities, from scope to delivery.
• Track and report project milestones, flag risks earlyand keep stakeholders informed.

7. AI evangelist

• Champion practical AI use through demos, training andquick wins.
• Set and maintain an AI use policy covering data privacyand confidentiality.
• Track new AI tools and recommend what to adopt.

Requirements

• 5+ years in commercial operations, business systems, IToperations, RevOps or data analytics, including leading projects.
• Hands-on CRM and/or recruitment platform admin.
• Hands-on Microsoft 365 administration (Entra ID,Exchange Online, SharePoint, OneDrive, Intune) and experience running endpointsecurity (EDR) tools. A Microsoft certification such as MS-102 is a plus.
• Proven automation and integration work using APIs andtools like Zapier, Make or n8n.
• Practical experience deploying AI tools or agents in abusiness. Experience building agents with the Claude or OpenAI APIs.
• Strong data skills: Excel/Sheets, SQL, Python orJavaScript.
• Experience managing vendors and software licences.
• Strong project manager and clear communicator who cantrain non-technical staff.
• Comfortable working across Singapore and US time zonesin a lean team.