Group Director, APAC D&A Customer Growth

London Stock Exchange Group; Singapore; Presencial; SGD 350.000 - 600.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

26 weeks' parental leave

healthcare

retirement planning

a wellness allowance

two paid volunteering days each year

Descripción de la vacante

London Stock Exchange Group's Data & Analytics (D&A) business is seeking a Group Director, APAC D&A Customer Growth to define the regional strategy, lead cross-functional teams, and drive revenue growth and customer satisfaction across APAC.

You will partner with Community, Product, and Engineering leaders to deliver integrated solutions across Workflows, Analytics, Data & Feeds, and Content, while upholding governance and regulatory standards.

Responsabilidades

• Define and lead the APAC strategic vision for all D&A products and services.
• Own the commercial performance and customer satisfaction in APAC.
• Partner with cross-functional teams across Communities, Sales, Engineering, Operations, Content, Workflows, Data & Feeds, Analytics, and Platform.
• Drive governance, risk management, and compliance in the region.

Descripción del empleo

LSEG’s Data & Analytics (D&A) business is focused on driving growth across Workflows, Data & Feeds and Analytics. The APAC region represents a considerable growth opportunity across all three areas. To accelerate growth in the region and to ensure an integrated business plan, supported by product roadmaps are in place LSEG D&A are looking to establish a Group Director, APAC D&A Customer Growth role. The Group Director will be responsible for working across the D&A Customer Community and Product teams to drive the vision and strategy for the region, partnering with cross-functional teams to deliver integrated solutions that provide exceptional end-to-end experiences for customers in APAC using LSEG’s products. They are accountable for business performance (revenues, growth, customer satisfaction) in the region and serve as the voice of the customer within the organisation, ensuring that LSEG’s offerings meet the evolving needs of the region. The Group Director, APAC D&A Customer Growth is a senior leader in D&A, accountable for the end-to-end success of a diverse region. The role involves defining the strategic direction for the region overseeing the development and delivery of integrated solutions across Workflows, Analytics, Data & Feeds, Content, and Platform. It spans multidisciplinary teams (community, platform, product, engineering, sales, account management, etc.) across multiple regions and works closely with other leaders within D&A and across LSEG to align offerings with group strategic objectives. The Group Director, APAC D&A Customer Growth is responsible for driving innovation, customer engagement, and commercial performance in the region. They also represent D&A regionally both internally (e.g. leadership councils, cross-D&A initiatives) and externally (e.g. client forums, industry events, academic and regulatory engagements) as LSEG’s senior domain expert.

Key Responsibilities

• Strategic Vision: Define and lead the strategic vision for APAC, covering all relevant products and services across D&A.
• Commercial Ownership: Own the commercial performance of the D&A business in the APAC region, including revenue growth, user adoption, and customer satisfaction across all included segments. Use robust financial analysis and market research to identify opportunities or to package offerings in ways that drive uptake. Continuously monitor performance data, adjusting plans to meet targets.
• Investment allocation: Partner with Community and Product teams to prioritise investment aligned to the D&A strategy and ensure return on CAPEX investments Cross-Functional Collaboration: Partner with cross-functional leaders across Communities, Sales, Engineering, Operations, Content, Workflows, Data & Feeds, Analytics, and Platform teams to deliver integrated, end-to-end solutions.
• Holistic Roadmap Development: Partner with Community and Product teams to develop and maintain a comprehensive, customer-centric roadmap for the APAC region.
• Product Innovation & Delivery: Partner with Community and Product teams to drive innovation across the APAC region by overseeing end-to-end development and enhancement of solutions spanning Workflows, Analytics, Data & Feeds, and Content.
• Execution Excellence: Partner with Community and Product teams to eEnsure agile and effective execution of the community roadmap, from concept through to launch and iteration.
• External Advocacy & Engagement: Act as the senior representative of the D&A business in the APAC region in high-profile client engagements, industry forums, and partnership discussions. Advocate for the needs and expectations of APAC customers within LSEG, ensuring they are heard and met.
• Governance & Compliance: Partner with Community and Product teams to ensure all products and initiatives within the APAC region adhere to LSEG’s governance, risk management, and compliance standards. This includes maintaining alignment with relevant regulatory frameworks Risk Culture: Partner with Community and Product teams to embed a strong risk and compliance culture.

Key Competencies

• Strategic Thinking: Able to define and articulate a long-term vision for the APAC region.
• Market Insight: Possesses a comprehensive understanding of the APAC region. Keeps abreast of industry developments and niche competitor moves in these areas, identifying potential disruptors or opportunities for differentiation.
• Product & Innovation Leadership: Demonstrated ability to oversee a broad portfolio of products and to drive innovation. Translates heterogeneous client requirements into impactful features and end-to-end solutions. Champions a highly customer-centric design approach. Encourages creative solutions and “outside the box” thinking, continually pushing to improve or repurpose LSEG’s capabilities to solve real‑world problems for these communities.
• Data & Tech Savvy: Fluent in financial data and analytics across a range of domains. Comfortable dealing with cross‑asset data, alternative datasets, and niche content and understanding how they can be integrated into LSEG’s platforms. Able to engage deeply with technology teams on complex integration projects, whether it’s deploying new content via APIs and data feeds, leveraging cloud infrastructure for big data needs, or ensuring platform scalability for sporadic but intensive usage patterns. Embraces new technologies (AI, cloud, open APIs) as tools to better serve these communities.
• Execution Focus: Skilled in agile development and program management, capable of delivering results across multiple concurrent initiatives.
• Communication: Communicates complex and interdisciplinary ideas clearly and effectively. Can distil the vision for the APAC region into a compelling story for executives and also explain detailed requirements to technical teams. Adapts communication style to the audience: for instance, simplifying technical jargon when speaking to clients or senior stakeholders unfamiliar with a niche, and using data‑driven arguments when engaging with internal finance or strategy teams. Actively listens to feedback from clients, partners, and team members, using it to refine approaches and demonstrating that their input is valued.
• Cross‑Functional Collaboration: Exceptional at stakeholder management and influence. Operates effectively in a matrixed environment, bringing together colleagues from different parts of D&A (and across LSEG) to deliver results.
• Client Engagement: Comfortable and credible when engaging with a very diverse set of senior client stakeholders. Builds long‑term relationships that turn early adopters in these communities into reference clients and advocates for LSEG.
• Influencing & Networking: Uses influence, not just authority, to drive outcomes. The leader is skilled at making these business cases and rallying support. Externally, maintains and grows a network of contacts to stay informed and identify partnership or talent opportunities.
• Commercial Acumen: Strong commercial instincts, with the ability to spot and realise revenue opportunities in unconventional places. Understands financial drivers across different business models – from subscription services and enterprise deals to usage‑based models or strategic partnerships.
• Results Orientation: Highly motivated to deliver tangible results in areas that may initially appear exploratory. Celebrates successes to build momentum but also holds the team (and themselves) accountable for underperformance, taking corrective action swiftly when needed.
• Integrity & Accountability: Upholds the highest standards of ethics and integrity, especially important when exploring new markets where practices might vary.
• Regulatory Awareness: Maintains a strong understanding of the regulatory and policy landscape affecting each part of the D&A business.
• Risk Management: Proactively identifies and mitigates risks across technical, operational, and regulatory dimensions.

Career Stage: Group Director LSEG unlocks the power of markets to create opportunities across the global economy. Through our connected network of market infrastructure, data and analytics, we help customers access capital, manage risk and make confident decisions. Our insights bring clarity to complex markets, and our trusted services ensure resilience and stability. With deep expertise and global scale, we partner with customers to drive innovation and shape the future of finance. Few organisations operate at the scale, complexity and reach of LSEG. Here, you’ll work alongside experts, be inspired to deliver your best work and help shape what’s next for our business and the global economy. Guided by our values of Integrity, Partnership, Excellence and Change, we bring together diverse perspectives, encourage fresh thinking, and create an environment where learning never stops. Join more than 26,000 colleagues across 60 countries, supporting customers in over 170 countries. Alongside flexible ways of working, you have access to benefits that support your wellbeing and your future, including 26 weeks' parental leave, healthcare, retirement planning and a wellness allowance. Through the LSEG Foundation and two paid volunteering days each year, you’ll also have opportunities to get involved in your local community and support causes that matter to you.

Benefits

• 26 weeks' parental leave
• healthcare
• retirement planning
• a wellness allowance
• two paid volunteering days each year

We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone’s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.

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