Assistant Manager, FX Business Operations and Management

SGP001 Refinitiv Asia Pte. Ltd.; Singapore; On-site; SGD 103,000 - 172,000; Full time

Job summary

London Stock Exchange Group (LSEG) is seeking a Senior Associate in London/UK to drive business insights, planning and performance, and operational governance across multiple functions. You will translate data into decision-ready outputs, manage budgets, and enable sales and internal communications with AI-assisted analysis.

You will partner with the FX Leadership Team and cross-functional partners to improve processes, automate repeatable workflows, and ensure effective execution of strategic

Qualifications

• 3-5 years of experience in business operations, finance, or a related field.
• Strong analytical, organizational, and project management skills.
• Excellent written and verbal communication abilities.
• Ability to work cross-functionally and influence decisions.
• Proven experience in business operations, data analysis, and commercial management.
• Demonstrated proficiency with enterprise AI tools, including effective prompting and data analysis.

Responsibilities

• Conduct ad hoc and recurring analysis of business initiatives, revenue, expenditure, and client feedback to support decision-making.
• Review operating expenses and support the annual budget and planning cycle.
• Define and maintain KPIs and translate findings into recommendations for leadership.
• Use AI tools to analyze data, identify trends, and create repeatable reporting with human checks.
• Coordinate operating rhythm, leadership meetings, and follow-up actions.
• Provide analytical support for deal management and commercial operations.
• Develop and share internal communications to promote FX initiatives and engagement.
• Plan and coordinate events, townhalls, and external engagements with clear objectives.

Skills

Business analysis

Data analysis

Stakeholder management

Cross-functional teamwork

Process improvement

Tools

AI tools

Job description

We are seeking a highly motivated and experienced Business Manager to drive operational excellence across business insights, commercial management, internal communications, people initiatives, and business operations. Working closely with the FX Leadership Team and cross-functional partners, the role will translate data into decision‑ready insights, strengthen business rhythms, improve employee engagement, and ensure effective execution of strategic priorities. The successful candidate will also use approved AI tools to improve analysis, automate repeatable workflows, and produce clear, high-quality outputs, with appropriate human review and data controls.

Key Responsibilities

Business Insights, Planning and Performance

Conduct ad hoc and recurring analysis of business initiatives, revenue, expenditure, sales activity, product adoption, and client feedback to support decision‑making, optimize performance, and drive sustainable growth.

Review operating expenses, travel and entertainment expenditure, and indirect costs, and support the annual budget and planning cycle.

Define and maintain meaningful business and product‑adoption performance indicators, assess performance against targets, and translate findings into concise recommendations for the FX Leadership Team.

Understand current revenue‑reporting methods and implement improvements to management information and reporting.

Use approved AI tools to analyze structured and unstructured data, identify themes, risks, and trends, and create repeatable, decision‑ready reporting while validating sources, calculations, assumptions, and outputs.

Business Operations and Governance

Coordinate the business operating rhythm, including leadership meetings, planning cycles, action tracking, and follow‑up, to maintain alignment, accountability, and business continuity.

Manage core business administration, including service‑provider invoices, purchase orders, approvals, document archives, and FX intranet sites, ensuring key resources are accurate, current, and easy to access.

Understand third‑party revenue‑sharing arrangements and work with internal partners to support accurate and timely payments.

Identify repeatable manual processes that can be streamlined through AI or automation; develop reusable prompts, agents, and workflows; document controls; and support adoption through practical guidance and knowledge sharing.

Use AI‑enabled workflows to synthesize meetings, email threads, and approved enterprise information, and to track actions, decisions, deadlines, and risks, with appropriate confidentiality and human oversight.

Commercial Management and Sales Enablement

Partner with Sales Enablement to assess performance across pre‑sale, onboarding, and production‑adoption activities and find opportunities to improve execution and client outcomes.

Build a strong understanding of the sales process and commercial operations, and provide analytical and operational support for deal management.

Apply AI‑assisted analysis to revenue, sales activity, product adoption, and client feedback to produce repeatable management reporting and commercially focused recommendations.

Internal Communications, Engagement and Events

Support the business in delivering a coordinated internal communications plan that promotes FX initiatives and provides a clear business update for the wider team.

Curate townhalls and annual kick‑offs that promote transparency, engagement, and inclusive participation across Sales, Product, Risk and Regulation, Operations, and other relevant teams.

Coordinate planning and logistics for internal and external events, conferences, and client engagements, ensuring clear objectives, effective participation, and timely follow‑up.

Partner with the FX Leadership Team and Marketing to develop articles, press releases, journalist briefings, interviews, website content, and social media materials that support business priorities and strengthen the FX profile.

Qualifications

3-5 years of experience in business operations, finance, or a related field.

Strong analytical, organizational, and project management skills.

Excellent written and verbal communication abilities.

Ability to work cross‑functionally and influence decisions.

Proven experience in business operations, data analysis, and commercial management.

Demonstrated proficiency with enterprise AI tools, including effective prompting, information synthesis, document and communication drafting, meeting and email summarization, and data analysis.

Experience designing or using AI agents, reusable prompts, or automated workflows to improve the quality, speed, and consistency of recurring business processes.

Sound judgment in the responsible use of AI, including data privacy, access controls, source validation, confidentiality, and human review of AI-generated outputs.

Career Stage: Senior Associate London Stock Exchange Group (LSEG)

Information: Join us and be part of a team that values innovation, quality, and continuous improvement.

If you’re ready to take your career to the next level and make a significant impact, we’d love to hear from you.

LSEG is a leading global financial markets infrastructure and data provider.

Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.

Our purpose is the foundation on which our culture is built.

Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day.

They go to the heart of who we are and guide our decision making and everyday actions.

Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries.

However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce.

We are proud to be an equal opportunities employer.

This means that we do not discriminate on the basis of anyone’s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law.

Conforming with applicable law, we can reasonably accommodate applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs.

You will be part of a collaborative and creative culture where we encourage new ideas.

We are committed to sustainability across our global business and we are proud to partner with our customers to help them meet their sustainability objectives.

Our charity, the LSEG Foundation provides charitable grants to community groups that help people access economic opportunities and build a secure future with financial independence.

Colleagues can get involved through fundraising and volunteering.

• healthcare
• retirement planning
• paid volunteering days
• wellbeing initiatives

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If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice.

LSEG (London Stock Exchange Group) is a leading global financial markets infrastructure and data provider.

Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.

Our culture of connecting, creating opportunity and delivering excellence shapes how we think, how we do things and how we help our people fulfil their potential.

Explore our divisions LSEG is headquartered in the United Kingdom, with significant operations in 70 countries across Europe, the Middle East, Africa, North America, Latin America and Asia Pacific.

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