GPU Cloud Support Engineer

Greenhouse Software, Inc.; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

Nscale is seeking a Support Desk Engineer to provide first and second-line technical support for customers and internal stakeholders. You will troubleshoot, diagnose, and escalate complex issues while maintaining strong relationships with customers and cross-functional teams.

In a fast-paced, high-growth environment, you will gain exposure to cutting-edge AI infrastructure and cloud technology, helping ensure platform reliability and exceptional customer satisfaction.

Qualifications

• 2-4 years of technical support experience in software/cloud/infrastructure
• Strong troubleshooting and problem-solving when handling complex issues
• Excellent written and verbal communication; able to explain tech to non-tech users

Responsibilities

• Handle incoming support tickets via email, chat, and ticketing systems
• Troubleshoot issues across GPU cloud platform, infrastructure, and services
• Maintain detailed records of interactions and resolutions in the ticketing system
• Collaborate with engineering, operations, and product teams to resolve issues

Skills

Technical support experience

Troubleshooting skills

Communication skills

ITIL/ITSM familiarity

Tools

Jira

Zendesk

ServiceNow

Docker/Kubernetes basics

Job description

Nscale is seeking a Support Desk Engineer to provide first and second-line technical support for customers and internal stakeholders. You will troubleshoot, diagnose, and escalate complex issues while maintaining strong relationships with customers and cross-functional teams.

In a fast-paced, high-growth environment, you will gain exposure to cutting-edge AI infrastructure and cloud technology, helping ensure platform reliability and exceptional customer satisfaction.