[Gov Healthcare] Manager, Hospital Visitor Management (Strong in Ground Operations/ Candidates [...]

Recruit Express Pte Ltd.; Singapore; On-site; SGD 100,000 - 125,000; Full time

Job summary

A healthcare organization in Singapore is seeking a Manager for Hospital Visitor Management. This role involves leading a team to oversee daily visitor operations, ensuring compliance with policies, and addressing feedback efficiently. The ideal candidate should have a Bachelor's degree with at least 5 years of supervisory experience in customer service or operations. Strong interpersonal skills and the ability to adapt to fast-paced environments are essential. Compensation may reach up to 8.5K SGD.

Qualifications

• Minimum 5 years of supervisory experience in customer service or operations.
• Strong ability to respond to rapidly changing situations.
• Ability to advocate change and work in a fast-paced environment.

Responsibilities

• Lead and manage an Executive team and Patient Information Associate team.
• Oversee daily operations and ensure compliance to visitation policies.
• Handle visitors’ feedback and complaints efficiently.

Skills

Excellent interpersonal and communication skills

Experience in managing large teams

Customer service experience

Ability to handle complex complaints

Self-driven and adaptable

Education

Bachelor degree

Job description

[Gov Healthcare] Manager, Hospital Visitor Management (Strong in Ground Operations/ Candidates from Hotel Industry OK too!) (Up 8.5K) #HJC

Singapore | Posted: Dec 09, 2025

Reporting to the Assistant / Deputy Director, Hospitality & Environmental Services, you will assist to achieve the divisional goals and approved operational performance (including KPIs, objectives and budgetary goals). You will be leading and managing an Executive team and Patient Information Associate (PIA) team, overseeing the daily operations of the following:

• Facilitation of inpatient visitors in accordance to the HCN Visitation Policy
• Manage and enforce visitors’ compliance to the HCN Visitation Policy
• Manage and resolve visitors’ feedback/complaints arising from the department’s operations promptly. Offer service recovery if necessary.

You will also assist to support Director on behalf of the Deputy Director during his/her absence to ensure smooth running of the daily operations. You will also assist and support other departments within the division and designated secretariat roles assigned to the division.

Requirements

• Bachelor degree with preferably at least 5 years of supervisory experience in customer service, operations, estate management and related functions
• Excellent interpersonal and communication skills
• Experience in managing large teams, handling complex complaints with empathy, ease and professionalism
• Advocate change and is self-driven and enjoys working in a fast pace environment
• Ability to respond quickly to rapid changing situations and make effective decisions with minimum supervision

TELE me at @jacechooo or WA me at https://wa.me/[phone] NOW! Interested candidates please submit your resume to [e-mail]

Jace Choo Oi Kei

Personnel EA License No.: R1875164

Recruit Express Pte Ltd (EA Licence No.: 99C4599)