Go-to-Market Operations Lead, Singapore

SEEK is a diverse group of companies, comprised of a strong portfolio of online employment, educational, commercial and volunteer businesses. SEEK has a global presence (including Australia, New Zealand, China, Hong Kong, South-East Asia, Brazil and Mexico), with exposure to over 2.9 billion people and approximately 27 per cent of global GDP. SEEK makes a positive contribution to people’s lives on a global scale. SEEK is listed on the Australian Securities Exchange, where it is a top 100 company and has been listed in the Top 20 Most Innovative Companies by Forbes.

SEEK is present in Asia since 2005 through JobStreet.com and jobsDB.com, two leading career platforms. The presence spans across 6 markets namely Singapore, Hong Kong, Indonesia, Malaysia, Thailand, and Philippines. The business represents strong underlying growth and profitability (being the fastest growing part of SEEK’s portfolio of businesses) and attracts over 400 million visits a year.

In line with our growth aspirations, we have identified new opportunities to expand within the semi-skilled job segment, and will be launching a new business to target this segment more effectively. With this new business launch, we will be merging our existing capabilities and platform with the drive and solutions-oriented mindset of our new team. Leveraging our foundation, we empower our team to push boundaries, innovate, and create breakthrough solutions for success.

A cornerstone of SEEK’s growth since its inception has been the passion of its people, its award-winning culture and our people’s strong commitment to the SEEK values. SEEK provides a culture of excellence and acceptance and celebrates the diversity of employees that contribute to the success of its organisation.

Job Description

Scope of Role

This role will be reporting to GM of Jobstreet Express Singapore. You will be responsible for ensuring that the sales team is equipped with the necessary tools, resources, and processes, as well as collaborating with other functions and stakeholders to drive results.

Key Responsibilities

1. Develop and manage sales processes and systems to support the sales team in achieving business growth objectives across multiple channels.
2. Analyze and monitor sales performance data, and develop insights to inform sales strategies and tactics.
3. Collaborate with cross-functional teams, including marketing, product, and finance, to identify and capitalize on new opportunities.
4. Drive for excellence in sales operations, including Leads generation/ distribution, Ads and Profile QC verification and Customer Service.
5. Manage the sales forecast process, and work closely with the sales team to ensure that sales targets are met or exceeded.
6. Develop and maintain relationships with key customers, partners, and other stakeholders to identify new business opportunities and drive revenue growth.
7. Monitor and analyze market trends, competitive landscape, and customer feedback to inform sales strategies and tactics.
8. Develop and implement sales training programs and initiatives to improve sales team performance and effectiveness.
9. Manage the sales budget and resources, and ensure that sales operations are running efficiently and effectively.
10. Ensure that sales team members are equipped with the necessary tools, resources, and training to be successful in their roles.

Qualifications

The successful candidate should ideally have the following skills, experiences, and competencies:

1. Bachelor's degree, preferably in Economics, Business, Engineering – other majors are welcome.
2. 8+ years of experience, with a proven track record of delivering business growth objectives.
3. Strong analytical and problem-solving skills, with the ability to analyze and interpret sales performance data and develop insights to inform sales strategies and tactics.
4. Excellent communication and interpersonal skills, with the ability to build strong relationships with customers, partners, and other stakeholders.
5. Strong leadership and management skills, with the ability to inspire and motivate a team of sales professionals.
6. Experience in developing and implementing sales processes and systems.
7. Experience in tech firms serving SMEs and blue-collar workers is a plus.
8. Previous experience in sales operations and/or management consulting is a plus.
9. Ability to work independently and as part of a team, and to manage multiple projects and priorities effectively.
10. Proficiency in MS Office, particularly with Excel and PowerPoint.
11. Proficient in written and spoken English.

Desired Values

1. Play the game of impossible: Believe in aiming high to deliver world-class results.
2. Data-driven – being fact-based in driving key decisions.
3. Self-driven – being proactive to ideate, initiate and execute on strategic projects.
4. Build a winning coalition: Building strong working relationships with internal team members and being customer-focused.
5. Creative – think out-of-the-box to create new ideas and challenge status quo.

Additional Information

At SEEK, the health and safety of our people is our highest priority. For this reason, SEEK has a policy requiring all new employees to be fully vaccinated for COVID-19, unless a formal medical exemption applies. On this basis, as part of the application process you will be asked to confirm that you have read and understood this policy, and would like to continue with the hiring process. Further details about this policy will be shared during the hiring process, as required.

SEEK kindly requests no unsolicited resumes or approaches from recruitment agencies and will not be responsible for any associated fees.

About the company

SEEK is Australia’s number one employment marketplace. Find jobs and career related information or recruit the ideal candidate. Why settle? SEEK.