Global Support Operations Lead — Offshore CS Excellence
OKX
A complete application in a minute
Tailored resume and cover letter, ready to send.
Benefits offered by this job
Job summary
OKX is seeking a Support Operations Lead to guide and coach our offshore customer support function. You will partner with Operations, Compliance, Product, and Marketing to uplift quality, efficiency, and regulatory compliance of offshore CS agents, acting as SME for customer support experiences and regulatory expectations.
You will work cross-functionally to develop SOPs, training materials, and KPI dashboards, while ensuring alignment with local regulatory requirements and upcoming campaigns or
Job description
OKX is seeking a Support Operations Lead to guide and coach our offshore customer support function. You will partner with Operations, Compliance, Product, and Marketing to uplift quality, efficiency, and regulatory compliance of offshore CS agents, acting as SME for customer support experiences and regulatory expectations.
You will work cross-functionally to develop SOPs, training materials, and KPI dashboards, while ensuring alignment with local regulatory requirements and upcoming campaigns or
'/%3e%3cpath%20d='M101.744%2012.4726L102.894%2016.1947L99.0021%2013.2201L101.744%2012.4726ZM105.3%208.40937H100.488L99.0026%203.59473L97.5116%208.41047L92.7%208.40385L96.5965%2011.3834L95.1055%2016.1942L99.0021%2013.2196L101.408%2011.3834L105.3%208.40992V8.40937Z'%20fill='white'/%3e%3cdefs%3e%3clinearGradient%20id='paint0_linear_5593_1381'%20x1='90'%20y1='9.44471'%20x2='99'%20y2='9.44471'%20gradientUnits='userSpaceOnUse'%3e%3cstop%20stop-color='%2300AD70'/%3e%3cstop%20offset='0.998594'%20stop-color='%2300B67A'/%3e%3cstop%20offset='1'%20stop-color='%23DCDCE6'/%3e%3c/linearGradient%3e%3c/defs%3e%3c/svg%3e){kind=small}
