Global Process Delivery Analyst II, Tier 3

Nike Inc; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

Nike Inc. Singapore is seeking an HR Operations professional to partner with global teams in delivering scalable HR solutions. You will focus on process improvements, system enhancements, and employee experiences across the organization.

The role requires 3–5 years in HR operations or related fields, strong analytical skills, and experience with HR technologies like Workday and ServiceNow. You will collaborate with HR partners, payroll, and regional teams to drive efficient services and

Qualifications

• 3–5 years in HR Operations or related fields.
• Strong analytic and problem-solving skills.
• Experience leading or supporting process improvement initiatives.
• Ability to manage multiple priorities and deliver results independently.
• Strong stakeholder management and communication across functions and levels.
• Experience with HR technologies such as Workday and ServiceNow.

Responsibilities

• Identify and solve operational issues through process, system, or service improvements.
• Lead root cause analysis and scalable solutions that improve quality, efficiency, compliance, and employee experience.
• Partner with regional and global stakeholders to design, test, and implement process and system enhancements.
• Support project delivery, including requirements gathering, testing, change readiness, implementation, and post-launch support.
• Develop reporting, insights, and recommendations to support operational performance and decision-making.
• Create and maintain process documentation, work instructions, controls, and knowledge resources.
• Drive standardization, automation, and continuous improvement initiatives across employee lifecycle services.
• Share expertise and contribute to capability building across the team.

Skills

Analytical thinking

Problem-solving

Stakeholder management

Communication skills

Project coordination

Multi-tasking

Tools

Workday

ServiceNow

Reporting tools

Job description

WHO YOU’LL WORK WITH

You will join the APGC Global Process Delivery (GPD) team and partner with the GPD hub team, employees, managers, HR Business Partners, People Solutions Advisory, Payroll, Total Rewards, Global Process Owners, and Technology teams to deliver projects and drive process enhancements to improve employee experiences and deliver scalable HR solutions globally.

WHO WE ARE LOOKING FOR

• 3-5 years of experience in HR Operations, Shared Services, HR Technology, Payroll, Benefits, Employee Lifecycle, Process Excellence, or related fields.
• Strong analytical and problem-solving skills with the ability to investigate issues, identify root causes, and recommend sustainable solutions.
• Experience leading or supporting process improvement, system enhancement, implementation, or change initiatives.
• Ability to manage multiple priorities and deliver results independently.
• Strong stakeholder management and communication skills across functions and levels.
• Experience working with Workday, ServiceNow, reporting tools, or similar HR technologies.
• Ability to simplify complex information and translate business requirements into practical solutions.
• A continuous improvement mindset with an interest in automation, digital solutions, and operational excellence.

WHAT YOU’LL WORK ON

• Identify and solve operational issues through process, system, or service improvements.
• Lead root cause analysis and recommend scalable solutions that improve quality, efficiency, compliance, and employee experience.
• Partner with regional and global stakeholders to design, test, and implement process and system enhancements.
• Support project delivery, including requirements gathering, testing, change readiness, implementation, and post-launch support.
• Develop reporting, insights, and recommendations to support operational performance and decision-making.
• Create and maintain process documentation, work instructions, controls, and knowledge resources.
• Drive standardization, automation, and continuous improvement initiatives across employee lifecycle services.
• Share expertise and contribute to capability building across the team.

What Success Looks Like:

• Complex operational issues are resolved through sustainable solutions rather than repeated manual intervention.
• Projects and enhancements are delivered with strong stakeholder alignment and successful adoption.
• Opportunities for automation, simplification, and standardization are identified and implemented.
• Operational risks are proactively managed, and delivery quality continues to improve.
• Employees, managers, and HR partners experience simpler, faster, and more effective services.