Global Post-Purchase Experience & Policy Strategy Lead

TikTok; Singapore; On-site; SGD 80,000 - 120,000; Full time

Job summary

A leading social media platform in Singapore is seeking an experienced operations professional to enhance user experiences in the e-commerce sector. The ideal candidate will have a quantitative background and over 5 years of experience in related fields. Responsibilities include developing policies, collaborating cross-functionally, and conducting extensive travel. The role promotes an inclusive environment where diversity is valued.

Qualifications

• Proven experience in e-commerce governance strategies or policy-making.
• 5 years of experience in related domains including Operations Management.
• Excellent stakeholder and program management skills.

Responsibilities

• Develop policies to enhance user experiences.
• Create return standards and collaborate on product design.
• Design data tracking systems to monitor user experience.
• Lead cross-functional teams to execute user experience strategies.
• Undertake extensive travel for business commitments.

Skills

Stakeholder management

Data analysis

E-commerce governance strategies

Program management

Education

Bachelor degree in a quantitative field

Job description

A leading social media platform in Singapore is seeking an experienced operations professional to enhance user experiences in the e-commerce sector. The ideal candidate will have a quantitative background and over 5 years of experience in related fields. Responsibilities include developing policies, collaborating cross-functionally, and conducting extensive travel. The role promotes an inclusive environment where diversity is valued.