Global P2P Service Delivery Manager

Micron Technology, Inc.; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

Micron Technology, Inc. in Singapore seeks a Manager of Global Service Delivery (Procurement Operations) to lead a high-volume Procure-to-Pay team. You will drive process compliance, automation initiatives, and stakeholder satisfaction across global sites.

You will oversee tail spend management, supplier onboarding, catalog management, and invoice reconciliation, while partnering with Finance, Compliance, and IT to enhance controls and analytics.

Qualifications

• Bachelor’s degree or above in Business, Supply Chain, Procurement, Finance, Operations Management, Engineering, or related field.
• Typically 8+ years of experience in procurement operations, Procure-to-Pay, shared services, business operations, finance operations, or supply chain operations.
• Prior people management experience, preferably leading P2P, procurement operations, transactional procurement, shared services, or service delivery teams.
• Strong understanding of P2P processes, including requisitioning, purchase orders, supplier onboarding, catalog management, receiving, invoice reconciliation, and procurement controls.
• Strong people leadership and team development.
• P2P operations and service delivery expertise.
• Audit, compliance, and control mindset.
• AI strategic thinking and continuous improvement mindset.
• Strong analytical, stakeholder management, and communication skills.
• Customer-focused
• accountable
• collaborative
• and adaptable.
• Experience with SAP, Ariba or other P2P systems.

Responsibilities

• Lead Global Service Delivery Operations for procure-to-pay processes.
• Manage workload prioritization, team performance, service delivery standards, and escalations.
• Oversee tail spend transactions, PR/PO operational support, PO changes, supplier onboarding, catalog support, receiving issues, and invoice reconciliation.
• Monitor KPIs: turnaround time, backlog, aging items, error trends, rework, service quality, stakeholder escalations.
• Act as escalation point for operational issues and cross-functional dependencies.
• Ensure SOPs, operating procedures, and training materials are up to date.
• Provide SME guidance on requisitioning, POs, supplier onboarding, catalog management, receiving, and invoicing.

Skills

People leadership

P2P operations

Procure-to-Pay

SAP/Ariba proficiency

Education

Bachelor's degree in Business, Supply Chain, Procurement, Finance, Operations Management or related field

Tools

SAP

Ariba

Job description

Micron Technology, Inc. in Singapore seeks a Manager of Global Service Delivery (Procurement Operations) to lead a high-volume Procure-to-Pay team. You will drive process compliance, automation initiatives, and stakeholder satisfaction across global sites.

You will oversee tail spend management, supplier onboarding, catalog management, and invoice reconciliation, while partnering with Finance, Compliance, and IT to enhance controls and analytics.