Global Field Operations Specialist (AI-Driven Services)

NVIDIA Corporation; Singapore; Hybrid; SGD 90,000 - 130,000; Full time

Job summary

NVIDIA Corporation seeks a meticulous Field Operations Specialist to join the Professional Services team. You will support end-to-end operational processes across global customer engagements, draft and process SoWs with customers and partners, and lead negotiations with internal and external stakeholders.

You will manage workflows in Professional Services systems, leverage internal data tools, and identify AI-powered solutions to streamline operations.

Qualifications

• Based in Singapore; hybrid role with on-site presence required.
• 3+ years of experience in Professional Services operations or similar in a technology company.
• Degree or equivalent in Business Administration, Operations Management, or relevant field.
• Proven direct customer-facing experience.
• Experience negotiating with third-party contractors.
• Strong capability in process ownership and improvement initiatives across operational teams.
• Excellent written and verbal communication skills (native English, Mandarin speaking).
• High attention to detail, accountability, ownership and collaborative approach.
• Analytical thinking and creative problem-solving skills.
• Experience working with AI tools.
• Proficiency in Microsoft Office, especially Excel and Outlook.
• Ability to work during early mornings and late evenings to support global teams.]

Responsibilities

• Support end-to-end operational processes across global customer engagements.
• Drafting and processing Statements of Work (SoW) in collaboration with customers and partners.
• Leading negotiations and approvals with internal interfaces and external vendors.
• Managing workflows and configurations in Professional Services information systems – including design, implementation, and ongoing support.
• Using NVIDIA’s internal systems to search, manage, and update operational data.
• Identify and implement AI-powered solutions to streamline operations and improve the efficiency of the team.
• Supporting global and regional deployment teams to ensure smooth and efficient execution of services.
• Identifying and driving process improvements to optimize delivery speed and operational scalability.
• Working in a highly dynamic environment, often requiring independent problem-solving and out-of-the-box thinking

Skills

Customer-facing

Process ownership

Analytical thinking

Problem-solving

Communication

English (native)

Mandarin (spoken)

Education

Bachelor's degree in Business Administration

Tools

Microsoft Excel

Salesforce.com

Job description

NVIDIA Corporation seeks a meticulous Field Operations Specialist to join the Professional Services team. You will support end-to-end operational processes across global customer engagements, draft and process SoWs with customers and partners, and lead negotiations with internal and external stakeholders.

You will manage workflows in Professional Services systems, leverage internal data tools, and identify AI-powered solutions to streamline operations.