Global E‑Commerce Operations & Insights Analyst

TikTok Pte. Ltd.; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

TikTok Pte. Ltd. in Singapore seeks a Business Analyst with 1+ year of experience to support the Global E-Commerce Governance and Experience team.

You will partner with business leaders and technical stakeholders to define analytics needs, monitor performance, and build self-service reporting solutions that scale across markets. Responsibilities include KPI benchmarking, ad-hoc analysis, data automation, and clear communication of insights to management and partners.

Qualifications

• 1+ year of experience in business analysis, data analytics, or BI.
• Translate ambiguous questions into structured analyses with measurable requirements.
• SQL, large multi-source data, dashboards and recurring reports using BI tools.
• Experience defining and monitoring operational KPIs and root-cause analysis.
• Collaborate with data engineering on data models, pipelines, validation, or issue resolution.

Responsibilities

• Define analytics needs, monitor performance, and build self-service reporting solutions.
• Analyze business questions, generate actionable recommendations, and present findings.
• Develop weekly, monthly, and quarterly business reviews with clear insights.
• Create metrics definitions, validation checks, and reporting logic for stakeholders.
• Collaborate with operations and leadership to translate needs into scalable analytics.

Skills

SQL

Dashboarding

Data visualization

Stakeholder communication

Education

Bachelor's degree in Business Analytics, Economics, Statistics, Computer Science, Engineering, or related field

Tools

Tableau

Power BI

Job description

TikTok Pte. Ltd. in Singapore seeks a Business Analyst with 1+ year of experience to support the Global E-Commerce Governance and Experience team.

You will partner with business leaders and technical stakeholders to define analytics needs, monitor performance, and build self-service reporting solutions that scale across markets. Responsibilities include KPI benchmarking, ad-hoc analysis, data automation, and clear communication of insights to management and partners.