Global Customer Delivery Program Lead

BEATHCHAPMAN (PTE. LTD.); Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

BEATHCHAPMAN (PTE. LTD.) in Singapore is seeking a hands-on Program Manager to own customer delivery end-to-end—from implementation to ongoing support—leading a team across Project Management, Business Analysis and L1/L2 customer support.

You will take end-to-end ownership of client implementations, manage scope, timeline and budgets, and drive profitability across multiple countries and supply chain solutions, engaging senior stakeholders and coordinating cross-functional teams.

Qualifications

• At least 8 years of experience in customer-facing project or program management, technology delivery, implementation or service delivery.
• Strong understanding of supply chain and logistics operations; experience with WMS, TMS, OMS or similar platforms.
• Proven track record delivering enterprise customer implementations across multiple countries; experience leading cross-functional teams.
• Solid project-management fundamentals across scope, schedule, budget, resources, risk and stakeholder management.

Responsibilities

• Take end-to-end ownership of customer implementations from sales handover through requirements, implementation, testing, go-live and stabilization.
• Own project scope, timelines, budget and P&A; drive delivery and profitability after deal sign-off.
• Manage multiple customer projects across countries and supply chain solutions.
• Lead and develop a team of 12–15 across Project Management, Business Analysis and L1/L2 customer support.
• Stay hands-on with key projects, customer discussions, escalations and delivery issues.
• Oversee post-go-live support and service delivery, including SLAs and incident management.

Skills

Customer leadership

Project management

Program management

Supply chain knowledge

WMS/TMS/OMS

Stakeholder management

Budget management

AI awareness

Job description

BEATHCHAPMAN (PTE. LTD.) in Singapore is seeking a hands-on Program Manager to own customer delivery end-to-end—from implementation to ongoing support—leading a team across Project Management, Business Analysis and L1/L2 customer support.

You will take end-to-end ownership of client implementations, manage scope, timeline and budgets, and drive profitability across multiple countries and supply chain solutions, engaging senior stakeholders and coordinating cross-functional teams.