Global AI Contact Center Product Manager

Testing Site - JPMC; Singapore; Presencial; SGD 90.000 - 160.000; Jornada completa

Descripción de la vacante

J.P. Morgan's International Private Bank is seeking an Associate Product Manager in Digital & Data Transformation to lead omni-channel experiences and end-to-end journey design for IPB clients.

You will collaborate with Technology, Design, and regional stakeholders to translate user needs into valuable, feasible product solutions across regions. You will be responsible for shaping the product strategy, prioritizing features, and driving delivery with an agile mindset while balancing business

Formación

• At least 3 years product management or related experience.
• Ability to define and execute product roadmaps and business models.
• Experience partnering with cross-functional, legal, risk and compliance teams.

Responsabilidades

• Understand client needs and inform which initiatives to pursue.
• Shape the product vision and roadmap priorities.
• Evaluate data, analytics capabilities and AI-powered features for suitability.
• Utilize product management tools including JIRA and Confluence.
• Define requirements and oversee end-to-end product lifecycle with teams.
• Pilot rollout, establish metrics and measure success.

Conocimientos

Analytical

Communication

Client focus

Herramientas

JIRA

Confluence

Descripción del empleo

J.P. Morgan's International Private Bank is seeking an Associate Product Manager in Digital & Data Transformation to lead omni-channel experiences and end-to-end journey design for IPB clients.

You will collaborate with Technology, Design, and regional stakeholders to translate user needs into valuable, feasible product solutions across regions. You will be responsible for shaping the product strategy, prioritizing features, and driving delivery with an agile mindset while balancing business