General Manager-InterContinental Singapore Robertson Quay

InterContinental Hotels Group; Singapore; On-site; SGD 90,000 - 120,000; Full time

Job summary

A leading hospitality organization in Singapore is seeking a General Manager for Singapore Robertson Quay. The ideal candidate will lead daily operations, optimize sales and revenue, and focus on team development while ensuring guest satisfaction. Key responsibilities include establishing performance goals, driving financial returns, and engaging with the local community. Candidates should have a Bachelor's degree in Hotel or Business Administration and significant hotel management experience.

Qualifications

• Five to ten years of hotel management experience or equivalent education and experience.
• Excellent ability to engage and develop team members.
• Strong skills in driving revenue and managing financials.

Responsibilities

• Manage daily leadership and direction of the hotel.
• Oversee guest experience and ensure compliance with brand standards.
• Act as a representative in local community to enhance brand awareness.

Skills

Team engagement development

Financial analysis

Public relations

Guest relationship management

English fluency

Education

Bachelor's degree in Hotel Administration or Business Administration

Job description

Hotel: Singapore Robertson Quay (SINIC), 1 Nanson Road, 238909

As General Manager you will manage the day to day leadership and direction of the hotel, maximising on sales and revenue and driving financial returns. You’ll take ownership of the development of your people, execute on brand standards and build awareness of the hotel and brand within the local area.

Key Accountabilities

People

• Develop programmes and initiatives to increase team engagement that are aligned with the hotel’s service philosophy.
• Develop, implement and monitor team member succession planning to ensure future bench strength.
• Establish performance and development goals for team members and provide mentoring, coaching and regular feedback to enhance performance.
• Oversee HR related actions in accordance with company rules and policies.

Guest Experience

• Demonstrate brand citizenship by maintaining compliance with all required brand and service standards.
• Collaborate with colleagues and hotel team members to establish and implement services and programmes that meet or exceed guest expectations.
• Speak to guests – ask for their feedback and build relationships.
• Prepare annual capital, cash flow and sales and marketing plans to accurately forecast budgets.
• Analyse financials to drive revenues, future profitability and maximum return on investment.
• Use distribution channels and technology platforms to drive revenue and maximise market share.
• Lead capital plans and asset management initiatives, including working with owners to maintain or improve property’s market leadership position.

Responsible Business

• Ensure a safe and secure environment for guests, colleagues and hotel assets.
• Act as public relations representative to raise awareness of hotel and brand in local community.
• Drive team member involvement in community organisations, activities and businesses.
• Develop and carry out action plans to be environmentally-conscious by taking steps to reduce the hotel’s carbon footprint.
• Perform other duties as assigned. May also serve as manager on duty.

Key Skills & Experiences

• Bachelor’s degree / higher education qualification / equivalent in Hotel Administration, Business Administration.
• Five to ten years’ of prior hotel management experience, or equivalent combination of education and experience.
• Experience required may vary based on size and complexity of operation.
• Must speak fluent English.

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