General Manager

Singapore Swimming Club; Singapore; On-site; SGD 180,000 - 210,000; Full time

Job summary

Singapore Swimming Club is seeking an experienced General Manager to lead the Club's operations, governance and member experience. You will work with the Management Team to uphold service standards, financial performance and community engagement across all departments.

The role requires a minimum of 10 years of senior leadership in hospitality or service-oriented settings, with strong budgeting, governance, and stakeholder management capabilities.

Qualifications

• Requires a Bachelor's degree in Hospitality, Tourism, Hotel Management, Business Management or related discipline.
• At least 10 years of senior management experience in hospitality or service-oriented organisations.
• Proven leadership and people management skills for senior managers and multi-disciplinary teams.
• Strong business and commercial acumen with budgeting and financial oversight.
• Excellent communication and stakeholder management with governance experience.

Responsibilities

• Provide overall leadership and direction for the Club in accordance with the Constitution and governance documents.
• Oversee day-to-day operations and ensure departments run smoothly and deliver high service standards.
• Manage finances, facilities, and resources within approved budgets and plans.
• Lead and develop the Management Team and set performance objectives.
• Engage with members, government agencies, unions, vendors and other stakeholders.
• Ensure compliance with regulatory requirements and proper governance practices.
• Maintain member experience focus and uphold the Club as a Members’ Club of Choice.

Skills

People leadership

Stakeholder management

Budgeting

Operations management

Strategic planning

Education

Bachelor's degree in Hospitality/Business

Job description

We’re Hiring: General Manager

Creating Moments. Connecting Members. Building Community.

Summary

We are seeking an experienced General Manager who is passionate about people, service and building a strong Club community.

You will lead the overall operations of Singapore Swimming Club and work closely with the Management Team to deliver high service standards, strong business performance and a positive experience for our members and guests.This is a key leadership role for someone with strong hospitality and service experience, sound business judgement and the ability to engage with a diverse group of stakeholders.

Key Responsibilities:

Club Leadership & Governance

• Provide overall leadership and direction for the Club in accordance with the Club’s Constitution, Rules, Bye-Laws, policies and the directions of the President and Management Committee.
• Keep the President and Management Committee informed of key matters relating to the management and administration of the Club.
• Advise the Management Committee on the management, maintenance and future development of the Club.
• Ensure good corporate governance and compliance with the Code of Ethics and relevant statutory and regulatory requirements.

Operations & Service

• Oversee the day-to-day operations of the Club and ensure all departments operate smoothly and efficiently.
• Maintain high standards of service, hospitality and service etiquette across the Club.
• Ensure the Club's operational objectives are achieved in line with the approved business plan and operating budget.
• Oversee Club activities, internal competitions, events and visitor activities to ensure they are properly organised and administered.

Financial & Facilities Management

• Exercise prudent management of the Club’s finances, operations, facilities and resources.
• Monitor financial and operational performance to ensure the Club operates efficiently and within approved budgets.
• Ensure the Club’s facilities are properly managed and maintained to support members’ needs and Club operations.

People Leadership

• Provide strong leadership and guidance to the Management Team.
• Define clear roles, responsibilities and accountabilities, and establish performance expectations and annual objectives.
• Build a professional and collaborative working environment across the Club.

Management Committee & Stakeholder Management

• Work closely with the President, Management Committee and Sub-Committees on matters within their respective areas of responsibility.
• Build and maintain effective relationships with members, employees, government agencies, unions, vendors, suppliers and other stakeholders.
• Provide timely and relevant information to support Management Committee decision-making.

Member Engagement & Communication

• Keep members informed of Club activities and relevant developments through appropriate communication channels.
• Ensure the Club's Rules and Bye-Laws relating to member and guest conduct, facility usage and access are consistently applied.
• Maintain a strong focus on member experience and the Club’s position as a Members’ Club of Choice.

Compliance & Administration

• Ensure proper records of Management Committee meetings and decisions are maintained.
• Ensure compliance with Registry of Societies requirements and other applicable legal and regulatory requirements.
• Ensure key Club matters are properly documented and administered.

General

• Undertake special projects and additional responsibilities as assigned by the President or Management Committee from time to time.
• Carry out other duties as required to support the effective management and operation of the Club.

Requirements:

• A Bachelor's Degree in Hospitality, Tourism, Hotel Management, Business Management or a related discipline.
• At least 10 years of senior management experience, ideally including a General Manager role or comparable leadership position within hospitality, hotels, resorts, country clubs, private members' clubs or other service-oriented organisations.
• Proven leadership and people management skills, with experience guiding senior managers and multi-disciplinary teams.
• Sound business and commercial acumen, with a good grasp of budgeting, financial performance and operational management.
• Strong communication and stakeholder management skills, and the confidence to work with the Management Committee, members, employees and external stakeholders.

Why Join Us?

At Singapore Swimming Club this is not just a job, it is your chance to be part of the energy that brings our community to life. From sports and social activities and events to food and fun, you will join a warm, collaborative team that values creativity, initiative, and joy in the everyday. Do what you love while creating meaningful experiences for our members.