Full-Time Store Associate (Hoka)

MAA SPORTS SINGAPORE PTE. LTD.; Singapore; On-site; SGD 27,000 - 38,000; Full time

Job summary

HOKA is seeking a Store Associate at Changi Airport Jewel, Singapore, to deliver exceptional customer service in a dynamic retail environment. You will help with product knowledge, merchandising, till operations, and daily store upkeep while building relationships with customers and driving sales.

The ideal candidate has retail or customer service experience, strong communication skills, and enthusiasm for fitness and outdoor activities.

Qualifications

• Previous retail or customer service experience preferred.
• Passion for outdoor activities, running, or fitness.
• Strong communication and interpersonal skills.
• Ability to work flexible hours, including weekends and holidays.
• Enthusiasm for learning about HOKA products and sharing that knowledge with customers

Responsibilities

• Provide excellent customer service
• Proactively follow-up on customer queries and needs
• Achieve the agreed standards on the sales floor, cashier counter and service zone at all time
• Assist in general store operations – including visual merchandising, managing inventory, stocktake and general housekeeping
• Operate the till (handling of cash and credit cards) with the correct procedures, achieving high level of efficiency and accuracy
• Keeping abreast of latest products to possess in-depth product knowledge and communicate to customers effectively
• Make use of the product knowledge to suggest products and promote product benefits to customers to drive sales
• Develop strong connections with customer to generate loyal customers and repeat transactions
• Any other ad-hoc duties given by Supervisor or Store In-Charge

Skills

Customer service

Communication

Sales

Flexible hours

Enthusiasm for fitness

Job description

Job Location: Changi Airport Jewel

Are you passionate about fitness and outdoor adventures? Do you thrive in a dynamic retail environment? HOKA, a leading brand in performance footwear, is seeking a Store Associate to join our team! If you're enthusiastic, customer-oriented, and eager to be part of a growing brand, we want to hear from you.

As a Store Associate at Hoka, you will be the face of our brand, providing exceptional customer service and creating memorable shopping experiences for our customers. Your responsibilities will include:

• Provide excellent customer service
• Proactively follow-up on customer queries and needs
• Achieve the agreed standards on the sales floor, cashier counter and service zone at all time
• Assist in general store operations – including visual merchandising, managing inventory, stocktake and general housekeeping
• Operate the till (handling of cash and credit cards) with the correct procedures, achieving high level of efficiency and accuracy
• Keeping abreast of latest products (or trends in fashion) to possess in-depth product knowledge and communicate to customers effectively
• Make use of the product knowledge to suggest products and promote product benefits to customers to drive sales
• Develop strong connections with customer to generate loyal customers and repeat transactions
• Any other ad-hoc duties given by Supervisor or Store In-Charge

Requirements:

• Previous retail or customer service experience preferred
• Passion for outdoor activities, running, or fitness
• Strong communication and interpersonal skills
• Ability to work flexible hours, including weekends and holidays
• Enthusiasm for learning about HOKA products and sharing that knowledge with customers