Full Time Sales Advisor - ION Orchard

COS; Singapore; On-site; SGD 36,000 - 48,000; Full time

Benefits offered by this job

Staff discount

HIP program

Clothing allowance

Annual leave

Birthday leave

Development opportunities

Job summary

COS in Singapore is seeking a friendly Sales Advisor to greet customers and embody the brand's heart on the shop floor. You will provide high-level service, start conversations, assist at the cash desk, fitting rooms, and merchandise the latest garments.

This full-time role offers a 44-hour week, opportunities for development, and benefits including staff discount, clothing allowance, annual and birthday leave, and an incentive program.

Qualifications

• Customer-focused with genuine interest in customers and service.
• Proactive initiative to provide memorable shopping experiences.
• Curious about improving processes and routines.
• Good listener and open to others' ideas.
• Honest and genuine in approach.
• Interested in fashion and trends.
• Communicative, positive and open-minded.
• Willing to learn and adapt; collaborative and supportive.

Responsibilities

• Greet customers and provide high-level service across the store.
• Assist at cash desk, fitting rooms, and shop floor activities.
• Process deliveries, replenish stock, and merchandise latest garments.
• Collaborate with team to create welcoming shopping experiences.

Skills

Customer-focused

Proactive

Curious

Active listening

Honest

Fashion interest

Communicative

Willing to learn

Collaborative

Job description

Job Description

As the Sales Advisor, you are the friendly faces that greet our customers and embody the heart of our brand.

You'll have the opportunity to provide customers with high-level service at every turn. From initiating conversations to assisting at the cash desk, fitting rooms and throughout the shop floor, you'll play a vital role in enhancing the shopping experience. Your responsibilities will also include processing deliveries, replenishing stock and merchandising the latest garments on the shop floor.

Your role is essential in creating welcoming experiences that showcase the best of our brand. With warmth and enthusiasm, you'll guide our customers through their journey, offering genuine assistance and proactive service to uplift and inspire. Together, in collaboration with your team, you'll create moments that matter.

While previous experience in customer service and familiarity with fabrics are nice to have, they're not mandatory.

Qualifications

• Customer-focused; you have a genuine interest in getting to know our customers and offering an experience and level of service to match their expectations
• Proactive; you use your initiative to provide customers with a memorable shopping experience
• Curious; you seek opportunities to improve everyday processes and routines and take proactive action where needed
• You listen to and show interest in others' ideas and opinions
• You're honest and genuine in your approach
• You are interested in fashion and trends
• You are communicative, positive and open-minded
• You're willing to learn and adapt
• You're collaborative, inclusive and supportive of others

Additional Information

This is a full-time position with a contract of 44 hours a week

Benefits

We offer all our employees attractive benefits with extensive development opportunities around the globe. All our employees receive a 25% staff discount, usable on all our H&M Group brands in stores and online. In addition to our staff discount, all our employees are included in our H&M Incentive Program – HIP. You can read more about our H&M Incentive Program here.

In addition to this, you will also receive:

• Enjoy a competitive monthly bonus based on meeting sales targets
• Clothing Allowance
• Annual Leave
• Birthday Leave
• Development Opportunities

Inclusion & Diversity

At H&M Group, we're determined to create and maintain inclusive, diverse and equitable workplaces throughout our organisation. Our teams should consist of a variety of people who share and combine their knowledge, experience and ideas. Having a diverse workforce leads to a positive impact on how we address challenges, what we perceive as possible and how we choose to relate to our colleagues and customers all over the world, therefore all diversity dimensions are taken into consideration in our recruitment process.

COS

COS offers a wardrobe of ready-to-wear and accessories rooted in exceptional quality and lasting design. The creative soul of the brand is fuelled by a deep connection to modern culture, dynamic global cities and compelling fashion movements. With an emphasis on expert craftsmanship, innovation and materiality, collections are created with a mindful approach, seamlessly blending contemporary and timeless. Learn more about COS here.