Front Office Manager - Ji Hotel Orchard Singapore

H WORLD HOLDINGS SINGAPORE PTE LTD; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A hospitality company in Singapore is seeking a skilled Front Office Manager to ensure efficient operations, enhance customer satisfaction, and manage staff training. The role involves handling guest complaints, supervising front desk activities, and optimizing profitability through effective resource management. Ideal candidates should possess strong leadership abilities and a commitment to maintaining high guest service standards.

Qualifications

• Strong customer service skills with the ability to resolve complaints efficiently.
• Experience in managing and training front desk staff.
• Ability to maintain high levels of guest satisfaction.

Responsibilities

• Ensure efficient operations in Front Office.
• Resolve guest complaints and ensure full guest satisfaction.
• Participate in training and development of front desk associates.

Job description

Job Description:

• Ensures that all areas under Front Office are running efficiently and in accordance with the property's policies and procedures and that customer satisfaction is maximized at all times.
• Maximizes profitability in Rooms through promoting sales, controlling costs and optimizing resources.
• Assists in the daily maintenance of room inventory status to achieve optimal levels of revenues while maintaining high levels of guest expectations.
• To be highly visible throughout the operation in guest contact areas.
• Checks the accuracy and transmission of reports and cooperates with Sales and Marketing in planning forecasts.

Duties & Responsibilities:

• Responsible for greeting and fond farewell for VIP and special attention guests.
• Resolve guest complains in a timely manner and respond on time to any complaints.
• Participate in interacting with guests and ensuring that shift duties are handled by front desk Employees.
• Handling of guest security and creating functional emergency procedures.
• Ensures that all associates under Front Office department have updated job descriptions, appraisals and are given clear development opportunity guidelines.
• In coordination with the Human Resources Department, ensures that Front Office associates undergo adequate training and that it is carried out in their day-to-day activities.
• Produces all department budgets and develops strategies to ensure they are achieved.