Front Office / Guest Service Team Leader

Pan Pacific Hotels Group; Singapore; On-site; SGD 39,000 - 56,000; Full time

Job summary

Pan Pacific Hotels Group is seeking a Front Desk Supervisor to assist the Duty Manager in supervising Front Desk operations and to perform guest service duties as required. The role involves coordinating activities, maintaining grooming standards, handling room assignments, and ensuring guest preferences are met to make guests happy.

Responsibilities include stock checks, briefings, staff training, and collaboration with Housekeeping for group arrivals, with a focus on delivering smooth

Responsibilities

• Supervise, coordinate and participate in all Front Desk activities.
• Check grooming standards for all Front Office staff.
• Determine daily room requirements and ensure guest’s special requests are being checked.
• Responsible in Room Controlling and assignment of rooms for the day arrival as per guest preferences.
• To ensure all guests preferences are met to the best of our ability and strive to “Make Guest Happy”.
• Check to ensure there is sufficient stock of Front Desk supplies on a weekly basis.
• Read entries in Communication Book and ensure all instructions and tasks assigned are follow-up.
• Perform duties of Guest Services Agent whenever needed.
• Relief Guest Services Agent for meals.
• Coordinate with Housekeeping on Group Arrival to ensure rooms block are clean for groups check in.
• Check 3 days Arrival and assign rooms accordingly.
• Assist Guest Services Agent in checking in/out FIT/Groups.
• Change money for cashiers in the morning.
• Attend to guest queries and problems.
• Check cashiers work and ensure supporting documents for city ledger are attached.
• Ensure procedures and policies on city ledger are followed.
• To be aware of all VIP arrivals and departures, especially corporate guests.
• Ensure all GHA Members are met up by Duty Manager and benefits are explained upon check in.
• Plan weekly roster for Front Desk area and obtain Duty Manager’s approval.
• Submit Overtime request and Night Shift allowance for approval on monthly basis.
• Conduct daily briefing for all Front Office staff in the absence of the Duty Manager.
• Conduct training for GSA for job scope and latest promotion website packages.
• Ensure all new Guest Services Agent received proper training and assign them with a buddy.
• To undertake any other reasonable assignment by the Duty Manager and Front Office Manager, as and when required.

Job description

Position summary statement:

The incumbent will assist the Duty Manager in the supervision and control of the Front Desk operations and carry out all guest service duties.

Primary Responsibilities:

• Supervise, coordinate and participate in all Front Desk activities.

• Check grooming standards for all Front Office staff.

• Determine daily room requirements and ensure guest’s special requests are being checked.

• Responsible in Room Controlling and assignment of rooms for the day arrival as per guest preferences.

• To ensure all guests preferences are met to the best of our ability and strive to “Make Guest Happy”.

• Check to ensure there is sufficient stock of Front Desk supplies on a weekly basis. Send requisition when needed. Conduct weekly inventory of supplies.

• Read entries in Communication Book and ensure all instructions and tasks assigned are follow-up.

• Perform duties of Guest Services Agent whenever needed.

• Relief Guest Services Agent for meals.

• Coordinate with Housekeeping on Group Arrival to ensure rooms block are clean for groups check in. Ensure Housekeeping received a copy of the group arrival list.

• Check 3 days Arrival and assign rooms accordingly.

• Assist Guest Services Agent in checking in/out FIT/Groups.

• Change money for cashiers in the morning.

• Attend to guest queries and problems.

• Check cashiers work and ensure supporting documents for city ledger are attached.

• Ensure procedures and policies on city ledger are followed.

• To be aware of all VIP arrivals and departures, especially corporate guests.

• Ensure all GHA Members are met up by Duty Manager and benefits are explained upon check in.

• Plan weekly roster for Front Desk area and obtain Duty Manager’s approval.

• Submit Overtime request and Night Shift allowance for approval on monthly basis.

• Conduct daily briefing for all Front Office staff in the absence of the Duty Manager.

• Conduct training for GSA for job scope and latest promotion website packages.

• Ensure all new Guest Services Agent received proper training and assign them with a buddy.

• To undertake any other reasonable assignment by the Duty Manager and Front Office Manager, as and when required.