Front Office Bellman

Dao by Dorsett AMTD Singapore; Singapore; Vor Ort; SGD 32.000 - 52.000; Vollzeit

Zusammenfassung

Dao by Dorsett AMTD Singapore is seeking a Front Office/Guest Services professional to join our team. You will greet guests, assist with check-ins, and coordinate with drivers to ensure a smooth entry experience.

The role requires 1–2 years in Front Office or customer service, with excellent communication and the ability to work rotating shifts while upholding grooming standards.

Qualifikationen

• Minimum 1–2 years in Front Office operations or customer service.
• Strong written and verbal English communication.
• Ability to work in rotational shifts as required.

Aufgaben

• Adhere to grooming standards.
• Welcomes guests (by name if known) in a warm, friendly manner.
• Ensure smooth operation of driveway, hotel entrance and guest elevators.
• Maintain luggage storage and delivery of newspapers with cost control.
• Address arriving and departing guests and thank them for choosing Dao By Dorsett.
• Keep driveway, entrance, elevators and luggage storage neat and tidy.
• Stay updated on current events in Singapore.
• Meet daily guest requests and follow up on requests and complaints.
• Deliver and retrieve guest luggage, deliveries and messages promptly.
• Maintain good relationships with taxi, coach and travel companies.
• Perform other duties as directed.

Kenntnisse

Good written and oral communication

Interpersonal skills

Shift flexibility

Jobbeschreibung

DUTIES & RESPONSIBILITIES:

• Adhere to our grooming standards at all times.


• Welcomes and greets guests (by name if known) always in a warm and friendly manner.


• Ensures daily smooth operation of driveway, hotel entrance and guest elevators.


• Ensures sufficient storage of guest luggage and deliveries in the appropriate storage areas.


• Ensures daily delivery of all guest newspapers while taking into account minimal wastage and cost control.


• Ensure that all arriving & departing guests are correctly addressed and made to feel welcomed / thanked for choosing Dao By Dorsett.


• Maintains neat and tidy driveway, hotel entrance, elevators and also the luggage storage room.


• Keeps personally updated on current events in Singapore.


• Ensures daily guest request is being met and follows-up on daily request and complaint.


• Promptly deliver and retrieve guest luggage, deliveries and messages.


• Maintains good relationship with all taxi, coach and travel companies.


• Any other duties as directed.

EXPERIENCE:

• Minimum of 1 – 2 years in Front Office operations / Customer Service experience.

KNOWLEDGE, SKILLS AND ABILITIES:

• Good written and oral communication skills


• Good social and interpersonal skills


• Ability to work in rotational shift as per the demand of the operation.