Fraud Risk & Operations Analyst

ALLEGIS GLOBAL SOLUTIONS (SINGAPORE) PTE. LTD.; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

ALLEGIS GLOBAL SOLUTIONS (SINGAPORE) PTE. LTD. supports a leading global bank by shaping its fraud risk strategy and establishing an effective country-wide FRM framework across channels and products in the Retail Clients segment.

The role involves implementing best-in-class tools, analytics, and processes to minimize fraud losses while adhering to customer charters, collaborating with regional hubs, and delivering robust fraud governance, MIS, and regulatory reporting in Singapore.

Responsibilities

• Support and provide strategic inputs to the Head, Fraud Risk Management to shape fraud risk strategy and establish the sustainable approach & infrastructure to manage fraud risks for the country, across channels and products within the Retail Clients segment.
• Support implementation of fraud risk strategy, with the 'best in class' tools, analytical solutions & processes to minimize fraud losses while maintaining and adhering to customer charter goals and objectives.
• Support effective fraud risk management strategies, implementation of Fraud Risk Management framework and communication across products and channels.
• Support a proactive, independent, balanced and a fraud risk awareness culture within the organisation.
• Ensure that gross and residual fraud risks are understood and agreed with the respective business heads in the country and group.
• Support and drive standardisation, automation and consolidation through re-engineering and process improvement initiatives for the country for fraud risk management.
• Work closely with the hubs and group fraud risk management teams on the end-to-end fraud processes work seamlessly, efficiently and effectively.
• Build and manage sustainable and accurate country-level fraud MIS and analytics, fraud loss reporting and regulatory reporting.
• Support effective and robust fraud preventive and detective controls through the use of data analysis, fraud analytics
• Support fraud risk governance considering fraud risk assessment for new and related changes across processes, products, channels within Retail Clients segment.
• Manage risk and control activities such as Risk and Control Self-Assessment (RCSA) and Residual Risk Assessment (RRA) for fraud related processes within appropriate timeframe and elevate to relevant stakeholders/ committees.
• Support fraud risk oversight on transaction and application fraud, including as rule management and performance activities.
• Act quickly and decisively for fraud investigation and correction, including fraud response, investigation, recovery.
• Involve in Anti-Scam Centre (ASC) co-location related activities, including working with law enforcement agencies and other member banks to trace funds and effectively save funds for fraud & scam victims.
• Manage fraud prevention and detection activities, including client and staff continuous fraud education, training and awareness.
• Build and manage sustainable and accurate country-level fraud MIS and analytics, fraud loss reporting and regulatory reporting.
• Identify and track Key Performance Indicators (KPIs) and Objectives & Key Results(OKR) to support fraud risk strategy and daily operations.
• Continuously improve the operational efficiency and effectiveness of fraud risk management processes.

Education

Bachelor's Degr

Job description

ALLEGIS GLOBAL SOLUTIONS (SINGAPORE) PTE. LTD. supports a leading global bank by shaping its fraud risk strategy and establishing an effective country-wide FRM framework across channels and products in the Retail Clients segment.

The role involves implementing best-in-class tools, analytics, and processes to minimize fraud losses while adhering to customer charters, collaborating with regional hubs, and delivering robust fraud governance, MIS, and regulatory reporting in Singapore.