Fraud Business Analyst - Fraud, Regional Operations

Shopee; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

Shopee is seeking a dedicated professional to help monitor and assess platform risk while preventing fraudulent behavior. The role involves collaborating with cross-functional teams to analyze data and propose solutions enhancing e-commerce processes.

Ideal candidates will have a keen interest in fraud prevention, strong analytical abilities, and experience in project management. You will play a crucial role in driving improvements across multiple markets.

Qualifications

• Keen interest in fraud detection processes in e-commerce.
• Strong investigative skills and curiosity to understand processes.
• Experience in process optimization.

Responsibilities

• Monitor platform risk to prevent fraudulent behavior.
• Define key performance metrics and build reporting models.
• Collaborate with teams to analyze and provide insights.

Skills

Fraud detection and prevention

Data analysis

Project management

Communication

Tools

SQL

Python

Job description

Shopee’s Regional Marketplace Operations department is constantly solving problems and introducing innovative solutions to improve platform usability and enhance end-user experience for our buyers, sellers, and partners. Our teams sit at the core of our business and collaborate with various departments to manage end-to-end e-commerce processes and design scalable solutions to create impact across multiple markets. To do so, we deep dive into the fundamentals of each aspect and drive strategic initiatives to sharpen our policy, processes, and features for greater product and operational excellence. Regional Operations include the teams of Customer Service, Payment, Listings, Seller Operations, Returns & Refunds, and Fraud.

Job Description

• Monitor and assess the platform risk to prevent fraudulent behaviour
• Define key performance metrics and build detailed reporting models / dashboard
• Collaborate with cross‑functional teams to analyse and provide insights / recommend solutions across multiple markets
• Evaluate and identify key process / system improvements based on data insights to propose and drive new initiatives
• Support fraud team with new initiatives / ad‑hoc projects on fraud defenses
• Prepare reports and presentation decks for regular management reporting
• Proactively identify potential system or process gaps to reduce fraud incidents and react to fraud attacks quickly with effective solutions

Requirements

• Keen interest in fraud detection and prevention processes in the e‑commerce industry
• Strong investigative intuition and curiosity to understand the “whys” and “hows” of the ways things work
• Experience in project management including process optimisation
• Experience in collecting and analysing data sets to formulate insights and solutions to achieve team objectives
• Ability to draw actionable insights from datasets; knowledge of SQL, Python or equivalent is a plus
• Ability to pay attention to details and manage tasks effectively
• Ability to thrive in a dynamic and collaborative environment to drive business goals and make an impact
• Ability to communicate and collaborate with cross‑functional teams and stakeholders
• Passionate about developing and implementing new strategies to drive improvements