Food Outlet Manager

kitchen mafia pte. ltd.; Singapore; Presencial; SGD 120 000 - 180 000; Tempo integral

Resumo da oferta

Kitchen Mafia Pte. Ltd. in Singapore is seeking a senior operations leader to own P&L, drive commercial performance, and manage budgets and forecasts for all service periods. You will monitor variances, implement corrective actions and push for higher same-store sales, greater transaction volume, and optimal product mix.

You will be highly involved on the floor, ensuring standards are met, coordinating with suppliers, and maintaining excellent customer experience during peak periods.

Qualificações

• Proven track record in P&L ownership and financial performance.
• Experience in budgeting, forecasting and management commentary.

Responsabilidades

• Take full ownership of business P&L; revenue, gross profit, labour cost, operating expenses and EBITDA targets.
• Prepare budgets, forecasts, weekly performance reviews and monthly management commentary; identify variances and implement corrective action.
• Drive same-store sales, transaction volume, average spend, product mix, upselling and promotional performance.
• Use data to make fast, commercially sound decisions and improve unit economics.
• Lead day-to-day operations across all service periods and ensure consistent execution of standards.

Descrição da oferta de emprego

P&L & Commercial Management

• Take full ownership of business P&L; performance, including revenue, gross profit, labour cost, operating expenses and EBITDA targets.
• Prepare budgets, forecasts, weekly performance reviews and monthly management commentary; identify variances and implement corrective action.
• Drive same-store sales, transaction volume, average spend, product mix, upselling and promotional performance.
• Use operational and financial data to make fast, commercially sound decisions and improve unit economics.

Operations & Execution

• Lead day-to-day operations across all service periods and ensure consistent execution of operating standards, recipes, service procedures and opening/closing controls.
• Establish a strong operating rhythm using daily briefings, checklists, audits, shift reviews and KPI dashboards.
• Maintain speed of service, order accuracy, product quality, cleanliness and customer satisfaction during peak periods.
• Be highly visible on the floor and able to step into operational issues when required.

Inventory, Procurement & Supply Chain

• Own inventory accuracy, stock availability, ordering, receiving, storage, transfers, wastage and stock-count controls.
• Set and monitor par levels, reorder points, safety stock and stock-turn targets while reducing overstocking and stock-outs.
• Monitor food cost, yield, portion control, shrinkage and wastage; investigate material variances promptly.
• Coordinate with suppliers, central kitchen/logistics partners and internal stakeholders to maintain reliable and cost-effective supply.
• Plan for seasonal demand, promotions, new product launches and supply disruptions.

Customer Experience & Brand Standards

• Ensure every customer interaction reflects professional, warm and efficient service.
• Handle escalated customer feedback and service recovery promptly and constructively.
• Maintain high standards of professional presentation, personal grooming and communication across the team.
• Ensure visual merchandising, signage, packaging and customer-facing areas are maintained to prescribed standards.

Compliance, Food Safety & Risk

• Ensure compliance with applicable Singapore employment, food safety, hygiene, workplace safety and licensing requirements.
• Maintain accurate operational records, training records, incident reports and required checklists.
• Implement controls for cash handling, POS transactions, refunds, discounts, complimentary items and loss prevention.
• Escalate material operational, safety, people or compliance risks promptly

People Leadership & Workforce Management

• Recruit, onboard, train, coach and retain a high-performing operations team.
• Set clear standards for attendance, productivity, customer service, hygiene, grooming and workplace conduct.
• Prepare manpower plans and rosters aligned to forecast demand while controlling labour cost and overtime.
• Develop supervisors and managers through structured coaching, performance reviews and succession planning.
• Build a culture of accountability, urgency, teamwork and continuous improvement