First VP, Technology Delivery Manager (Customer Relationship Management), Group Technology

uobgroup; Singapore; On-site; SGD 180,000 - 290,000; Full time

Job summary

United Overseas Bank Ltd. seeks an experienced Senior IT Project/Program Manager to oversee CRM next-generation platform initiatives. Lead cross-functional teams and align technology with business goals in a regulated financial services setting.

You will drive end-to-end delivery, manage complex programs, and mentor delivery teams while partnering with stakeholders to ensure success in a dynamic environment.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field.
• 15+ years of IT project management/program management experience, with at least 5 years in a leadership role within financial services.
• Proven track record delivering large-scale technology projects on time and within budget.
• Strong understanding of banking operations, financial products and regulatory environments.
• Expertise in PM methodologies (Agile, Waterfall, Scrum) and relevant tools.
• PMP, Prince2, or other PM certifications are highly desirable.

Responsibilities

• Lead and manage the full lifecycle of technology projects and programs from initiation to deployment and post-implementation review.
• Develop and execute comprehensive project plans including scope, schedule, budget, and risk management.
• Oversee multiple project teams; provide guidance, mentorship and drive high performance.
• Engage with stakeholders across business units to gather requirements and ensure alignment with business needs.
• Identify, assess and mitigate project risks; implement contingency plans for project success.
• Establish and maintain project governance; ensure adherence to methodologies and regulatory requirements.
• Track and report project progress, performance metrics and financial health to senior management.
• Drive continuous improvement in delivery processes, tools, and methodologies.
• Stay current with emerging technologies to inform strategic planning and solution development.
• Manage vendor relationships and third-party service providers for effective delivery.

Skills

Leadership

Stakeholder management

Communication

Strategic planning

Budget management

Education

Bachelor degree in CS/IT/Engineering or related field

Master's degree (preferred)

Job description

Company: 1011 United Overseas Bank Ltd

About UOB

United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices. Our history spans more than 80 years. Over this time, we have been guided by our values - Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers.

Job Description

The incumbent will be responsible for overseeing the end-to-end delivery of complex technology projects and programs related to the CRM next-generation platform. This role requires a strong leader who can manage cross-functional teams, drive strategic initiatives, and ensure the successful implementation of innovative solutions that align with the bank's business objectives.

Job Responsibilities

• Lead and manage the full lifecycle of technology projects and programs, from initiation to successful deployment and post-implementation review.
• Develop and execute comprehensive project plans, including scope, schedule, budget, resource allocation, and risk management strategies.
• Oversee and manage multiple project teams, providing guidance, mentorship, and fostering a collaborative and high-performance environment.
• Engage with key stakeholders across various business units to gather requirements, manage expectations, and ensure alignment between technology solutions and business needs.
• Identify, assess, and mitigate project risks and issues, implementing effective contingency plans to ensure project success.
• Establish and maintain robust project governance frameworks, ensuring adherence to established methodologies, standards, and regulatory requirements.
• Track and report on project progress, performance metrics, and financial health to senior management and relevant stakeholders.
• Drive continuous improvement initiatives within the technology delivery function, identifying opportunities to enhance processes, tools, and methodologies.
• Stay abreast of emerging technologies and industry best practices to inform strategic planning and solution development.
• Manage vendor relationships and third-party service providers to ensure effective collaboration and delivery of services.

Requirements

• Bachelor Degree in Computer Science, Information Technology, Engineering, or a related field. A Master Degree is a plus.
• Minimum of 15 years of experience in IT project management, program management, or technology delivery, with at least 5 years in a leadership role within the financial services industry.
• Proven track record of successfully delivering large-scale, complex technology projects on time and within budget.
• Strong understanding of banking operations, financial products, and regulatory environments.
• Expertise in various project management methodologies (Agile, Waterfall, Scrum) and relevant tools.
• Excellent leadership, communication, and interpersonal skills with the ability to influence and collaborate effectively at all levels of the organization.
• Strong analytical, problem-solving, and decision-making abilities.
• PMP, Prince2, or other relevant project management certifications are highly desirable.
• Experience with cloud platforms, digital transformation, and emerging technologies is a significant advantage.
• Ability to thrive in a fast-paced, dynamic environment and manage multiple priorities effectively.

Additional Requirements

• University-Bachelor
• Be a Part of the UOB Family

UOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate's age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application.