Firmware & Driver TME: End-to-End Quality & Escalations

Hewlett Packard Enterprise

Singapore

On-site

SGD 120,000 - 180,000

Full time

14 days+

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Job summary

Hewlett Packard Enterprise in Singapore seeks a FW Technical Marketing Engineer to own end-to-end quality of firmware, software, drivers, and security across the product lifecycle. You will bridge customers, support, R&D, and partners to drive issue resolution and quality improvements.

Special emphasis on driver knowledge, engaging in NPI phases, and coordinating with global teams to ensure robust releases and customer satisfaction.

Qualifications

Bachelor’s degree in Computer Science, Electrical Engineering, Software Engineering, or related technical field.
Hands-on experience in Firmware, Software, Drivers, Networking, or Security domains, especially in Drivers.
Experience supporting or managing product quality, technical support, or customer escalations.
Proven ability to analyze, isolate, and drive resolution of technical issues across teams.
Strong communication to explain issues and resolutions to technical and non-technical audiences.

Responsibilities

Own end-to-end driver/fw quality readiness from early NPI phases.
Partner with R&D to influence design, validation scope, and qualification strategies.
Ensure smooth transition from NPI to Current Products with no quality gaps.
Lead customer escalations by isolating root causes of FW/SW/driver/network/security issues.
Provide technical plans for customer cases and drive them to resolution.