Field Services Engineer

Yield Engineering Systems; Singapore; On-site; SGD 60,000 - 90,000; Full time

Benefits offered by this job

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Job summary

Yield Engineering Systems, Inc. is seeking a Field Service Engineer to support key semiconductor customers with start-ups, installations, training, and on-site service in the Taiwan metro area.

The role requires extensive travel (up to 20%), strong electro/mechanical knowledge, and excellent customer interfacing skills. Applicants should have a Bachelor’s in Engineering or an allied field (or an Associate with equivalent experience), 5+ years in field service within semiconductor equipment, and

Qualifications

• Bachelor’s degree in Engineering or Technology preferred; associate degree with experience also welcomed.
• 5+ years in Field Service/Customer Support in semiconductor or capital equipment.
• Strong electro/mechanical understanding of semiconductor equipment.
• Experience with electro/mechanical, robotic, plc control, RF, pneumatic, vacuum systems.
• Excellent customer service and communication skills with clients.
• Ability to work with cross-functional teams and independently.
• Ability to develop and present action plans for problem resolution.
• Experience in semiconductor fabs.
• Proficient with MS Word, Excel, and PowerPoint.
• Willingness to travel up to 20%.
• Valid driver's license; passport required after hiring.

Responsibilities

• Supporting key accounts focused on customers in the Taiwan metro area.
• Conducting equipment start-ups, installation, problem solving, retrofits, PMs, and on-site training on YES semiconductor processing equipment.
• Providing technical phone support
• Managing customer correspondence and scheduling
• Writing technical service SOPs
• Organizing, logging, and generating reports
• Conducting external and internal customer technical meetings
• Owning/generating plans and driving issues/escalations to closure

Skills

Field service experience

Customer service skills

Communication skills

Team communication

Travel willingness

Driver's license

Passport

Education

Bachelor’s degree in Engineering

Associate degree in electronics

Tools

Microsoft Word

Excel

PowerPoint

Job description

YES (Yield Engineering Systems, Inc.) is a leading manufacturer of reliable, high-tech, cost-effective capital equipment that transforms materials and surfaces at the nanoscale. From startups to the Fortune 50, our customers rely on YES to help them unleash products that change lives – from cellphones and IoT devices, to AI and virtual reality, to diagnostic tests for COVID.

As a preferred provider of wet and dry process technology, we look forward to talking with smart, energetic, team-oriented people who can grow with us. We provide competitive salary and benefits, including employee stock ownership, and some of the best co-workers you’ll find anywhere. If this appeals to you, please read on!

Job Title: Field Service Engineer

Responsibilities include but are not limited to:

• Supporting key accounts focused on customers in the Taiwan metro area.
• Conducting equipment start-ups, installation, problem solving, retrofits, PMs, and on-site training on YES semiconductor processing equipment.
• Providing technical phone support
• Managing customer correspondence and scheduling
• Writing technical service SOPs
• Organizing, logging, and generating reports
• Conducting external and internal customer technical meetings
• Owning/generating plans and driving issues/escalations to closure

Qualifications:

• Bachelor’s degree in Engineering discipline or Technology is preferred. Candidates with an Associate degree in electronics/electrical or other applicable field of study with equivalent experience are welcome to apply.
• 5+ years Field Service/Customer Support Engineer experience within semiconductor field or other capital equipment arena
• Good understanding of electro/mechanical aspects of semiconductor equipment
• Demonstrated experience and understanding of typical semiconductor capital equipment areas such as electro/mechanical, robotic, plc control, RF, pneumatic, heater control, vacuum, electronics and electrical.
• Advanced customer service skills to create and maintain a high level of customer satisfaction.
• Excellent communication and customer interface skills for both external and internal customers
• Ability to develop action plans for problem resolution and present them to both internal and external customers.
• Ability to communicate effectively with cross-functional teams.
• Ability to work independently or in a team to close out assigned tasks with little supervision.
• Demonstrated ability to complete assignments effectively, with attention to detail in a demanding environment.
• Demonstrated ability to write customer-presentable technical procedures and service reports.
• Experience working in semiconductor FABs.
• Computer proficiency, including Microsoft Word, Excel, and PowerPoint
• Willingness to travel to non-local customer locations from time to time (not anticipated to be more than 20%)
• Valid driver's license with clean DMV record
• Valid passport is required (can be obtained after hiring)

Compensation

• YES offers a stimulating and fun working environment, competitive salaries and benefits, and long-term incentives.

Additional Information

• YES is an equal opportunity employer and values diversity. All employment is decided on the basis of qualifications, merit and business need.

Come find out why YES is such a great place to work. Apply today!