Field Service Engineer — Vacuum Systems (Onsite)

VAT GROUP; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

VAT Group, a leading supplier of vacuum solutions, is seeking a Field Service Engineer to join our Singapore team. The role focuses on on-site troubleshooting, remote diagnosis, and timely field service reports to ensure customer satisfaction across VAT products.

The successful candidate will diagnose, repair and troubleshoot complex equipment, travel as needed, and work with Quality and Product teams to resolve field issues while maintaining high levels of service quality.

Qualifications

• Mechanical or electronic background with college degree or above.

Responsibilities

• Provide timely and professional customer support to achieve customer satisfaction for VAT products.
• Attend onsite service activities, troubleshooting and customer requests with strong responsiveness, professionalism and service commitment.
• Ensure customer requests, internal communications, and assigned action items are acknowledged and followed up in a timely manner.
• Maintain good discipline in clearing emails, updating service records, and completing required reports accurately and promptly.
• Ensure proper work status reporting and coordination, internally and externally.
• Keep service manager and relevant teams updated on onsite activities, service progress, completion status, and next action plans.
• Submit clear and accurate field service reports, findings, and corrective actions within 24 hours after service completion.
• Demonstrate positive working attitude, professionalism, and effective communication while handling customers and internal stakeholders.
• Work closely with team members and support related departments such as Quality, Product Group and FAE on products feedback, field issues and customers request.
• Continuously improve technical competency and service quality.

Skills

Diagnosing

Repairing

Troubleshooting

Communication

Education

Mechanical or electronic background with college degree or above

Job description

VAT Group, a leading supplier of vacuum solutions, is seeking a Field Service Engineer to join our Singapore team. The role focuses on on-site troubleshooting, remote diagnosis, and timely field service reports to ensure customer satisfaction across VAT products.

The successful candidate will diagnose, repair and troubleshoot complex equipment, travel as needed, and work with Quality and Product teams to resolve field issues while maintaining high levels of service quality.