Field Service Engineer

ServiceOne Limited; Singapore; On-site; SGD 42,000 - 66,000; Full time

Benefits offered by this job

Medical insurance

Discretionary bonus

Generous leave and holidays

Job summary

ServiceOne Limited is seeking an experienced Field Service Engineer to deliver reliable IT services across assigned Singapore sites. You will serve as the primary local IT representative, ensuring user experience, operational continuity, and successful execution of technology initiatives.

You may also support OT and Laboratory IT environments following governance and quality requirements. The role emphasizes on-site duties, smart hands for network/server/telephony tasks, asset lifecycle

Qualifications

• Diploma or Bachelor's Degree in Information Technology, Computer Science, Engineering or a related discipline.
• Minimum 3-5 years of experience in IT Support, Site Services or Infrastructure Support roles.
• Experience in supporting office, manufacturing, laboratory or logistics environments.
• Experience in working with vendors and cross-functional technology teams.
• Experience in IT projects, deployments and site technology changes.

Responsibilities

• Deliver onsite and remote troubleshooting for laptops, desktops, mobile devices, peripherals, and VIP requests.
• Support Microsoft 365 applications, printing/scanning solutions, meeting room AV systems, and onboarding/offboarding workflows.
• Coordinate warranty claims, break-fix activities, and vendor repairs; manage spare inventories.
• Provide local support for site infrastructure, network closets, communication rooms, and business continuity.
• Perform smart hands activities for network, server, telephony, and security teams; equipment deployment.
• Coordinate infrastructure installations, upgrades, maintenance, and relocations with minimal disruption.
• Manage end-user device provisioning, deployment, refresh cycles, and retirement processes.
• Maintain IT asset inventories, configuration records, and security compliance.
• Support asset audits, lifecycle governance, and secure hardware disposal.
• Execute site-based technology projects, office expansions, and workplace rollouts.
• Coordinate site readiness, local implementation activities, hardware refreshes, and infrastructure changes.
• Participate in testing, deployment, and user communication to ensure seamless adoption with minimal downtime.
• Coordinate onsite activities by suppliers and vendors; monitor service delivery quality.
• Build relationships with site stakeholders and represent IT in governance meetings.

Skills

IT Support

Vendor Coordination

Cross-functional teamwork

Networking basics

English communication

Education

Diploma or Bachelor's Degree in IT/CS/Engineering

Tools

Microsoft 365

Intune

Endpoint Management

Networking fundamentals

Job description

ServiceOne Limitedis one of the largest Information Technology (IT) consulting and managed services provider in the region. The company was founded in 1999 and is headquartered in Hong Kong with strong foothold in China and business coverage in Asia Pacific region. Our clients are government departments, non-government organizations, education institutes, multinational corporations, small and medium companies across various industries. Our services provide Consulting and Application Management Services, Digitalization of Workflow Management, Outsource Managed Services, Hardware & Software Maintenance, Project Management, Product Life Cycle Management, Secondment Services & etc.

We are a member of Expert Systems Holdings Limited (HKEX Stock Code 8319) .

To Stay true to ServiceOne’s ongoing mission that is to deliver the highest quality services to all her customers, we invite high-caliber candidate of you to join our company.

For more information, please visit our website atwww.serviceoneasia.com.

Overview

This role is responsible for delivering reliable, secure, and business-aligned technology services across assigned sites. It serves as the primary local IT representative, ensuring excellent user experience, operational continuity, and successful execution of technology initiatives. It will work closely with global support teams, Infrastructure, Security, Enterprise Services, Operational Technology (OT), Labs IT and third-party vendors to ensure seamless delivery of technology services.

While the primary focus of the role is IT Site Services, the engineer may provide smart hands support and local coordination activities for Operational Technology (OT) and Laboratory IT environments in accordance with established governance, cybersecurity and quality requirements.

Responsibilities:

End-User Support & Workplace Technology

Deliver comprehensive onsite and remote troubleshooting for laptops, desktops, mobile devices (iOS/macOS/Windows), peripherals, and VIP requests.

Support Microsoft 365 applications, printing/scanning solutions, meeting room AV systems, and manage employee onboarding/offboarding workflows.

Coordinate warranty claims, break-fix activities, and vendor repairs while maintaining spare device and loaner equipment inventories.

Site Infrastructure Support

Provide local support for site infrastructure services, network closets, communication rooms, and business continuity initiatives.

Perform smart hands activities for network, server, telephony, and security teams, including structured cabling and equipment deployments.

Coordinate infrastructure installations, upgrades, maintenance, and technology relocations with minimal disruption.

Asset & Lifecycle Management

Manage end-user device provisioning, deployment, refresh cycles, and retirement processes.

Maintain accurate IT asset inventories, configuration records, and ensure corporate security compliance.

Support asset audits, lifecycle governance activities, and coordinate secure hardware disposal in line with company policies.

Site Projects & Technology Deployments

Execute site-based technology projects, office expansions, and workplace technology rollouts.

Coordinate site readiness, local implementation activities, hardware refreshes, and infrastructure changes.

Participate in testing, deployment, and user communication to ensure seamless adoption with minimal downtime.

Coordinate onsite activities performed by suppliers and technology vendors while monitoring service delivery quality.

Partner with Facilities, GREW, Quality, Manufacturing, and business teams to support daily site operations.

Build strong working relationships with site stakeholders and represent IT in local governance meetings and business engagements.

OT & Laboratory IT Smart Hands Support

Provide onsite smart hands support for OT and Laboratory IT teams, including physical device installation, replacement, and verification.

Validate network connectivity, coordinate vendor access, provide site escorts, and support deployments under specialist direction.

Ensure all activities adhere to safety, quality, and regulatory requirements while escalating specialized issues to technical teams. (Note: The role provides local coordination and smart hands, not system ownership).

Continuous Improvement & Service Excellence

Identify opportunities for automation, standardisation, and service improvements to enhance customer satisfaction.

Participate in problem management, root cause analysis, and operational reviews.

Maintain accurate knowledge articles, operational procedures, site documentation, and service reports.

Requirements:

Diploma or Bachelor's Degree in Information Technology, Computer Science, Engineering or a related discipline.

Minimum 3-5 years of experience in IT Support, Site Services or Infrastructure Support roles.

Experience in supporting office, manufacturing, laboratory or logistics environments.

Experience in working with vendors and cross-functional technology teams.

Experience in participating in IT projects, deployments and site technology changes.

Experience or knowledge in the following technical domains will be an advantage: Microsoft Windows 10/11, Microsoft 365 Services, Intune and Endpoint Management, iOS device support and troubleshooting, Mobile Device Management (MDM) fundamentals, Device provisioning and lifecycle management, Networking fundamentals (LAN, Wi-Fi, switching), Meeting room and AV technologies, Printing and scanning solutions, IT asset management, IT Service Management (incident, request, change), Basic infrastructure and server room operations, Basic understanding of OT and Laboratory technology environments

Good command in written and spoken English;

Able to communicate in Mandarin will be an advantage.

We offer excellent career opportunities, attractive remuneration package and fringe benefits includingbanking holiday,various types of leave,discretionary bonus&medical insurance.

(The information providedwill be used for employment relatedpurpose only. All information of unsuccessful applicants will be destroyed within six months)

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