Field Service Engineer

All Eights (Singapore) Pte Ltd; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

All Eights (Singapore) Pte Ltd is seeking a Field Service Engineer to provide technical resources for the field sales force, manage the technology evaluation stage of the sales process, and act as the key technical advisor and product advocate for our instruments during customer engagements.

You will perform preventive maintenance, troubleshoot on site (including after hours when required), install and commission instruments at customer sites, and monitor spare parts to prevent downtime, driving

Responsibilities

• Identify and resolve technical issues for assigned accounts to ensure customer satisfaction.
• Perform preventive maintenance and troubleshoot instrument problems on site (including after hours).
• Install and commission instruments at customer sites on time.
• Keep abreast of product development to improve problem resolution.
• Monitor spare parts inventory to avoid delays in issue resolution.

Job description

Overall Purpose of the Job

To provide primary technical resources for the field sales force, responsible for managing the technology evaluation stage of the sales process, and to provide effective and efficient troubleshooting of instruments, working in conjunction with the sales team as the key technical advisor and product advocate for our products.

Key Accountabilities

1. To identify and resolve all technical issues of assigned accounts to assure complete customer satisfaction through all stages of the sales process.

2. To conduct preventive maintenance, respond to customers’ calls as and when required (including off-office hours) on problems related to instruments, troubleshoot problems on site, and resolve them to achieve customer satisfaction on instrument downtime.

3. To collaborate with sales to install and commission instruments at customer sites on time and meet customer satisfaction.

4. To keep abreast of product development through self-learning to achieve personal productivity in problem resolution.

5. To monitor spare parts inventory to ensure there is no delay in resolving problems due to spare parts, thus achieving customer satisfaction.