Field Operations Specialist - NVIS Professional Services

NVIDIA AI; Singapore; Hybrid; SGD 90,000 - 130,000; Full time

Job summary

NVIDIA in Singapore is seeking a meticulous Field Operations Specialist to support end-to-end operational processes across global customer engagements within our Professional Services team.

The role requires 3+ years in professional services operations, on-site presence at least two days weekly, and strong English and Mandarin communication, with a focus on process ownership, negotiations, and driving AI-powered improvements.

Qualifications

• 3+ years in professional services operations or similar.
• Degree or equivalent in business/admin.
• Proven direct customer-facing experience.
• Experience with legal terms and third-party contractors.
• Strong process ownership and improvement capabilities.

Responsibilities

• Draft and process SoW with customers and partners.
• Lead negotiations and approvals with internal interfaces and external parties.
• Manage workflows and configurations in PS information systems.
• Use internal systems to manage data and identify AI-powered improvements.
• Support global deployment teams to ensure smooth execution.

Skills

Customer-facing

Process improvement

Excel

Mandarin

English

Negotiation

Project coordination

Education

Degree in Business Administration

Tools

Salesforce

MS Office

Job description

Job Requisition ID JR2024613

Job Category Professional Services

Time Type Full time

NVIDIA has been transforming computer graphics, PC gaming, and accelerated computing for more than 25 years. Its a unique legacy of innovation that's fueled by great technology-and amazing people.

Today, we're tapping into the unlimited potential of AI to define the next era of computing. An era in which our GPU acts as the brains of computers, robots, and self-driving cars that can understand the world. Doing what's never been done before takes vision, innovation, and the world's best talent. As an NVIDIAN, you'll be immersed in a diverse, supportive environment where everyone is inspired to do their best work. Come join the team and see how you can make a lasting impact on the world.

Are you a thorough individual who desires to optimize processes and enhance operational efficiency? Are you passionate about the intersection of technology, operations, and customer success? If so, we have an exciting opportunity for you to join us as a Professional Services Operations Expert! In this role, you'll drive streamlined operations within our team, ensuring our clients and partners receive outstanding service. The ideal candidate takes initiative, starts tasks independently, excels at balancing multiple responsibilities, and pays close attention to details. You should take pride in delivering detailed, high-quality work, and bring a positive, collaborative demeanor. We're looking for someone who is dependable, eager to learn and grow, and thrives as a supportive teammate in a fast-paced environment!

What You'll Be Doing

We are looking for a highly motivated and meticulous Field Operations Specialist to join our Professional Services team. In this role, you will support end-to-end operational processes across global customer engagements.

• Drafting and processing Statements of Work (SoW) in collaboration with customers and partners.
• Leading negotiations and approvals with internal interfaces and external vendors.
• Managing workflows and configurations in Professional Services information systems - including design, implementation, and ongoing support.
• Using NVIDIA's internal systems to search, manage, and update operational data. Identify and implement AI-powered solutions to streamline operations and improve the efficiency of the team.
• Supporting global and regional deployment teams (internal and third-party) to ensure smooth and efficient execution of services.
• Identifying and driving process improvements to optimize delivery speed and operational scalability.
• Working in a highly dynamic environment, often requiring independent problem-solving and out-of-the-box thinking

What We Need To See

• Based in Singapore - this hybrid role requires on-site presence at the company office at least two days per week.
• 3+ years of experience in Professional Services operations or a similar role within a technology company. Degree or equivalent practical experience in Business Administration, Operations Management, or relevant field.
• Proven direct customer-facing experience.
• Experience working with legal terms and negotiating with third-party contractors.
• Strong capability in process ownership and improvement initiatives across operational teams.
• Excellent written and verbal communication skills (native English, Mandarin speaking).
• High attention to detail, accountability, ownership and collaborative approach.
• Analytical thinking and creative problem-solving skills.
• Experience working with AI tools. Proficiency in Microsoft Office, especially Excel and Outlook.
• Ability to work during early mornings and late evenings, to support global teams.

Ways To Stand Out From The Crowd

• Experience in drafting, negotiating, and managing Professional Services SoW documents.
• Previous involvement in supporting sales processes.
• Proficiency with Salesforce.com.
• Immediate availability or short notice period (within 1 month).