Fashion Retail Supervisor — Lead Sales & Service

WORKLE PTE. LTD.; Singapore; On-site; SGD 33,000 - 36,000; Full time

Job summary

WORKLE PTE. LTD. is seeking a Store Supervisor to support daily store operations in Orchard, Singapore. You will lead a retail team, drive sales targets and ensure a high standard of customer service.

You will manage staff, assist with shift arrangements and inventory, and maintain brand presentation while working a rotating schedule including weekends and public holidays. 3+ years in fashion retail is preferred.

Qualifications

• Minimum 3 years of retail experience, preferably in fashion/apparel.
• Prior supervisory or team-leading experience preferred.
• Strong sales and customer service skills.
• Good leadership and communication skills.
• Able to work rotating shifts, weekends and public holidays.

Responsibilities

• Support the Store Manager in overseeing daily store operations.
• Lead and motivate the retail team to achieve individual and store sales targets.
• Ensure excellent customer service and a positive shopping experience.
• Monitor staff performance and provide on-the-job coaching and guidance.
• Assist with staff deployment, daily duties and shift arrangements.
• Handle customer enquiries, feedback and service recovery when required.
• Ensure merchandise displays and store presentation meet brand standards.
• Monitor stock levels, stock movement and inventory accuracy.
• Oversee cashiering, opening and closing procedures.
• Assist with daily sales reports and operational matters.
• Ensure company policies and retail procedures are followed by the team.
• Take charge of store operations in the Store Manager's absence.

Skills

Retail leadership

Sales skills

Customer service

Communication

Job description

WORKLE PTE. LTD. is seeking a Store Supervisor to support daily store operations in Orchard, Singapore. You will lead a retail team, drive sales targets and ensure a high standard of customer service.

You will manage staff, assist with shift arrangements and inventory, and maintain brand presentation while working a rotating schedule including weekends and public holidays. 3+ years in fashion retail is preferred.