Facilities Operations Lead for Critical Environments

TDCX TALENT SOLUTIONS PTE. LTD.; Singapore; On-site; SGD 50,000 - 100,000; Full time

Job summary

TDCX TALENT SOLUTIONS PTE. LTD. seeks a seasoned facilities operations supervisor to lead day-to-day IFM service delivery across in-house teams, subcontractors, and client third parties. The role emphasizes minimal disruption and strong client coordination.

You will oversee preventive maintenance, work orders, safety permits, and regulatory compliance in mission-critical environments such as laboratories and data centers, ensuring high performance and safety standards.

Qualifications

• Minimum 3 years of supervisory experience in facilities operations.
• Proficient in English with strong written and verbal communication.
• Diploma or degree in Facilities Management, Building Services, M&E Engineering, or related field.
• Experience in complex, regulated, or mission-critical environments (labs, data centers, government facilities).
• Knowledge of Hard FM and Soft FM/subcontractor management.
• FSM certification is a strong advantage.

Responsibilities

• Lead day-to-day IFM service delivery, coordinating in-house personnel, specialist subcontractors, and client third parties while minimizing operational disruption.
• Oversee Preventive Maintenance (PMWS) and Ad-Hoc Works (AHWS), manage work orders, coordinate Technical Officers, and enforce pre-work safety/permit requirements.
• Maintain strict adherence to client security regulations, manage contractor escort duties, and control access to sensitive operational areas.
• Enforce Singapore statutory requirements, oversee risk assessments, manage regulatory audits/inspections, and drive continuous improvement on recurring defects.
• Monitor critical building services (laboratories, data centers/server rooms) and track assets using the Client’s CFMMS or interim registers.
• Act as the primary operational interface with client representatives, track contractor KPIs, handle incident escalation, and lead the on-site team.

Skills

Supervisory experience

English communication

Client liaison

Regulatory awareness

Education

Diploma or degree in Facilities Management or related field

Tools

CFMMS

Job description

TDCX TALENT SOLUTIONS PTE. LTD. seeks a seasoned facilities operations supervisor to lead day-to-day IFM service delivery across in-house teams, subcontractors, and client third parties. The role emphasizes minimal disruption and strong client coordination.

You will oversee preventive maintenance, work orders, safety permits, and regulatory compliance in mission-critical environments such as laboratories and data centers, ensuring high performance and safety standards.