F&B Supervisor (In Room Dining)

CROWNE PLAZA CHANGI AIRPORT; Singapore; On-site; SGD 33,000 - 50,000; Full time

Benefits offered by this job

Uniform provided

Room discounts

Extensive training

Job summary

Crowne Plaza Changi Airport is seeking an experienced Food and Beverage Supervisor in Room Dining to lead the In Room Dining team, plan operations, train staff and drive guest satisfaction.

You will partner with the Restaurant Manager to control costs, forecast demand, and ensure timely, accurate in-room orders while delivering high service standards across shifts.

Qualifications

• Diploma/ higher education qualification in Hotel Management, F&B Services, or related field
• 3 years related experience, including management experience
• Must speak local language

Responsibilities

• Assist Manager with all employee-related matters to ensure productivity for departmental performance (staffing, recruiting, On-The-Job trainings)
• Communicate regularly with team members and build good relations
• Actively participate in departmental training and give support and feedback
• Encourage and motivate staff to provide optimum service during all shifts
• Handle guest complaints professionally and record feedback regularly to respond timely
• Deliver in room dining orders in a timely and accurate manner

Skills

Team leadership

Guest service

Staff training

Education

Diploma or higher in Hotel Management or related field

Job description

With your assistance, operations would flow smoothly and frontline team members guided by you together with the Restaurant Manager will show consistency in ensuring maximum guest & employee satisfaction.

As Food and Beverage Supervisor (In Room Dining), you are responsible for planning, organizing, directing, training and controlling the Food & Beverage operation and administration while motivating team members in the In Room Dining Department.

A little taste of your day-to-day

Everyday is different, but you'll mostly be:

• Assist Manager with all employee-related matters to ensure productivity for departmental performance (staffing, recruiting, On-The-Job trainings)
• Communicate regularly with team members and build good relations
• Actively participate in departmental training and give support and feedback
• Encourage and motivate staff to provide optimum service during all shifts
• Handle guest complaints professionally and record feedback regularly to respond timely
• Make conversation with guests during their order and find out their preferences to build a rapport
• Personally meet and farewell a minimum of 80% of your customers
• Manage and co-ordinate updates in database to ensure all information are accurate and active
• Manage special event concepts
• Work with superior to assist in preparing the hotel's annual budget and to achieve departmental revenue targets
• Assist in forecasting and stock control
• Promote hotel facilities and services
• Manage food and beverage costs while actively pursuing cost saving measures
• Handle all sales and to account for all guest checks
• Deliver in room dining orders in a timely and accurate manner

What we need from you

• Diploma/ higher education qualification / equivalent in Hotel Management, F&B Services, or related field
• 3 years related experience, including management experience
• Must speak local language
• Must obtain certifications or permits as required by local governmental agencies.

What you can expect from us

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life - including a full uniform, impressive room discounts and some of the best training in the business.

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well - both inside and outside of work - and through our my Wellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.

So, join us and you'll become part of our ever-growing global family.