F&B & Retail Assistant Manager

FRESH BAY (S) INVESTMENTS PTE. LTD.; Singapore; On-site; SGD 28,000 - 36,000; Full time

Benefits offered by this job

Staff meals provided

Shuttle bus service from Orchard, etc.

Job summary

The Dempsey Project is seeking a Retail Assistant to join our Food & Beverage team. You will deliver excellent customer service, maintain store presentation, manage inventory, and support retail operations in a fast-paced environment.

Ideal candidates have 3–4 years in F&B, with supervisory experience, and a Diploma in F&B Service or equivalent. You will interact with customers, promote products, and ensure safety and cleanliness throughout the store.

Qualifications

• Minimum 3–4 years of Food & Beverage experience, preferably with supervisory or management experience.
• GCE ‘O’ Level or Diploma in F&B Service or equivalent qualification.
• Strong leadership, communication, and problem-solving skills.
• Customer-oriented approach with the ability to handle feedback professionally.
• Ability to work effectively in a fast-paced environment with multiple responsibilities.
• Willingness to work weekends and public holidays.

Responsibilities

• Greet customers and provide tailored product recommendations to enhance the shopping experience.
• Resolve customer concerns promptly to ensure satisfaction and repeat visits.
• Promote high-quality products, offers, and new items to drive sales.
• Suggest complementary products to increase basket size (e.g., wine with cheese).
• Learn details about cheese products and sourcing practices when needed.
• Keep the store clean, organized, and visually appealing per display guidelines.
• Ensure shelves are stocked, rotated, and presented by expiry dates.
• Assist with stock replenishment and conduct stock checks; notify management of low inventory.
• Receive deliveries, unpack, and organize stock; maintain accurate records.
• Maintain health and safety compliance for perishable and prepared foods.
• Operate the cash register accurately and handle payments.
• Collaborate with team to ensure smooth operations during peak hours.
• Communicate store operations and customer feedback with colleagues and management.
• Maintain up-to-date knowledge of products, promotions, and seasonal items.
• Educate customers on products and sourcing as required.

Skills

Leadership

Communication

Problem-solving

Customer-oriented

Fast-paced environment

Weekend availability

Education

GCE O' Level or Diploma in F&B Service

Job description

Company Overview

The Dempsey Project offers a welcoming space to browse, dine, and unwind in Dempsey Hill. Our diverse menu caters to vegan, vegetarian, and gluten-free diets, providing a timeless, peaceful oasis with a communal dining area and veranda seating.

Job Summary

Join our Food & Beverage team as a Retail Assistant, delivering excellent customer service, maintaining store presentation, managing inventory, and supporting retail operations in a fast-paced environment.

Responsibilities

• Greet customers warmly and provide tailored product recommendations to enhance their shopping experience.
• Resolve customer concerns promptly and professionally to ensure satisfaction and encourage repeat visits.
• Actively promote high-quality products, special offers, and new items to drive sales growth.
• Suggest complementary products to customers to increase basket size (e.g., pairing wine with cheese).
• Acquire detailed knowledge about cheese products or demonstrate willingness to learn.
• Maintain a clean, organized, and visually appealing store by arranging products neatly and following display guidelines.
• Ensure shelves and product racks are well-stocked, rotated, and presented according to expiry dates.
• Assist with stock replenishment, conduct stock checks, and notify management of low inventory levels.
• Receive deliveries, unpack and organize stock, and maintain accurate stock records.
• Keep the store compliant with health and safety regulations, adhering to food safety standards for perishable and prepared foods.
• Operate the cash register accurately, handling cash, credit card payments, and receipts efficiently.
• Collaborate with team members to ensure smooth store operations and timely customer service during peak hours.
• Communicate effectively with colleagues and management about store operations, customer feedback, and operational challenges.
• Maintain up-to-date knowledge of food and beverage products, promotions, seasonal items, and special dietary options.
• Educate customers on food products, ingredients, and sourcing practices when needed.

Required competencies and certifications

• Minimum 3–4 years of Food & Beverage experience, preferably including supervisory or management roles.
• Minimum GCE ‘O’ Level or Diploma in F&B Service or equivalent qualification.
• Strong leadership, communication, and problem-solving skills demonstrated in previous roles.
• Customer-oriented approach with the ability to handle feedback and complaints professionally.
• Ability to work effectively in a fast-paced environment managing multiple responsibilities.
• Willingness to work weekends, eves of public holidays, and public holidays.

Preferred competencies and qualifications

• WSQ Food Safety and Hygiene certification preferred (helps enhance food safety compliance but not essential to perform core duties).
• Experience in retail operations is advantageous.

Other Information

Job Highlights

• 5-day work week (48 hours)
• 14 days annual leave
• Staff meals provided
• Shuttle bus service from Orchard, Holland Village, and Botanic Gardens (provided by Dempsey Hill Management)

Working Location The Dempsey Project Block 9 Dempsey Road, #01-12 Singapore 247697