F&B Full-Time Store Supervisor

MANNA 360 PTE. LTD.; Singapore; On-site; SGD 31,000 - 40,000; Full time

Benefits offered by this job

Competitive salary

Training and development opportunities

Career progression

Job summary

MANNA 360 PTE. LTD. is seeking a responsible, hands-on Food Kiosk Store Supervisor to oversee daily kiosk operations, lead the service crew, and ensure food quality and hygiene standards.

The ideal candidate will manage staff, handle customer inquiries, monitor inventory and sales, and maintain a clean, safe dining environment while delivering exceptional customer experiences. The role is full-time, on-site at our Singapore kiosk, requiring flexibility for weekend and public holiday shifts.

Qualifications

• Minimum 1–2 years of experience in food & beverage, retail, hospitality, or customer service.
• Supervisory or team-leading experience is preferred.
• Good communication and interpersonal skills.
• Strong customer service mindset.
• Able to lead and motivate a team in a fast-paced environment.
• Good organisational and problem-solving skills.
• Comfortable handling POS systems, inventory, and basic reporting.
• Good understanding of food hygiene and workplace safety.
• Responsible, punctual, proactive, and able to work independently.
• Willing to work shifts, weekends, and public holidays.

Responsibilities

• Oversee day-to-day kiosk operations to ensure smooth and efficient service.
• Open and close the kiosk according to operating procedures.
• Monitor food preparation, quality, portions, presentation, and service standards.
• Ensure sufficient food, packaging, and supplies are available all day.
• Track equipment and promptly report maintenance or operational issues.
• Maintain cleanliness and hygiene in all kiosks and work areas.
• Lead, supervise, and motivate the service crew; schedule staff for peak periods.
• Train new employees on service procedures, food preparation, hygiene, and company standards.
• Coach team members and provide feedback to improve performance.
• Monitor staff attendance, punctuality, grooming, and work discipline.
• Foster a positive, team-oriented working environment.
• Handle customer enquiries, feedback, and complaints professionally.
• Monitor customer experience and identify opportunities to improve service.
• Maintain compliance with food safety and hygiene requirements.
• Assist with stock receiving, storage, and inventory checks.
• Support promotions, audits, and other company initiatives when required.

Skills

Team leadership

Customer service

Communication

POS familiarity

Food safety

Problem solving

Tools

POS systems

Inventory tools

Job description

We are seeking a responsible, hands-on, and customer-focused Food Kiosk Store Supervisor to oversee the daily operations of our food kiosk. The Store Supervisor will lead the service crew, ensure smooth and efficient store operations, maintain food quality and hygiene standards, and deliver an excellent customer experience. The ideal candidate should be confident in managing people, comfortable working in a fast-paced food service environment, and able to take ownership of the kiosk's daily performance.

Key Responsibilities

1. Store Operations

• Oversee the day-to-day operations of the food kiosk to ensure smooth and efficient service.
• Ensure the kiosk is properly opened and closed according to operating procedures.
• Monitor food preparation, product quality, portion control, presentation, and service standards.
• Ensure sufficient food, packaging, and operating supplies are available throughout the day.
• Monitor equipment and report maintenance or operational issues promptly.
• Ensure the kiosk, equipment, storage areas, and service areas are clean and well-maintained.

2. Team Supervision & Staff Management

• Lead, supervise, and motivate the service crew during daily operations.
• Allocate duties and manage staff deployment according to business needs and peak periods.
• Train new employees on service procedures, food preparation, hygiene, and company standards.
• Coach team members and provide feedback to improve performance.
• Monitor staff attendance, punctuality, grooming, and work discipline.
• Foster a positive, respectful, and team-oriented working environment.

3. Customer Service

• Ensure customers receive friendly, efficient, and professional service.
• Handle customer enquiries, feedback, and complaints appropriately.
• Resolve service issues promptly while protecting the company's service standards.
• Monitor customer experience and identify opportunities to improve service.

4. Food Safety & Hygiene

• Ensure all food handling and preparation comply with company procedures and applicable food safety requirements.
• Maintain high standards of personal hygiene, cleanliness, and sanitation.
• Monitor food storage, temperature control, expiry dates, and product freshness.
• Ensure proper cleaning and sanitising procedures are consistently followed.
• Take immediate corrective action when food safety or hygiene issues are identified.

5. Inventory Control

• Oversee POS transactions, and daily sales reconciliation.
• Ensure payment procedures are followed accurately.
• Monitor stock levels and minimise wastage, spoilage, and inventory discrepancies.
• Assist with stock receiving, storage, stock counts, and inventory checks.
• Monitor daily sales, product movement, and wastage and highlight unusual variances to management.

6. Sales & Business Performance

• Support the achievement of daily and monthly sales targets.
• Monitor sales performance and identify opportunities to improve sales.
• Encourage effective upselling and promotion of selected products.
• Monitor fast-moving and slow-moving products and adjust preparation or replenishment accordingly.
• Provide feedback to management on customer preferences, operational issues, and sales opportunities.

7. Reporting & Administration

• Complete daily operational, sales, stock, wastage, and other required reports accurately.
• Escalate operational, staffing, customer, equipment, or food safety issues to management.
• Ensure company policies, SOPs, and operational guidelines are consistently followed.
• Support audits, inspections, promotions, and other company initiatives when required.

Requirements

• Minimum 1–2 years of experience in food & beverage, retail, hospitality, or customer service.
• Supervisory or team-leading experience is preferred.
• Good communication and interpersonal skills.
• Strong customer service mindset.
• Able to lead and motivate a team in a fast-paced environment.
• Good organisational and problem-solving skills.
• Comfortable handling POS systems, inventory, and basic reporting.
• Good understanding of food hygiene and workplace safety.
• Responsible, punctual, proactive, and able to work independently.
• Willing to work shifts, weekends, and public holidays.

Working Conditions

• Full-time, shift-based position, 6 days work week
• Work includes weekends and public holidays according to the roster
• Primarily based at the food kiosk
• Requires prolonged standing and active participation in food preparation and service
• Must be able to work effectively during busy and peak operating periods

What We Offer

• Competitive salary
• Training and development opportunities
• Performance incentives, where applicable
• Career progression opportunities
• Hands-on leadership experience
• Supportive and team-oriented working environment